Sarah Mae Martin
Customer Service Representative
Zamboanga City, Province Of Zamboanga Del Sur,ZAS
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
10
10
years of professional experience
Work History
Caregiver
Jihoukai Corporation
02.2022 - 07.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assistant Retail Manager
Globe Telecom
08.2016 - 09.2018
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Coordinated regular staff meetings to address challenges, share successes, and maintain open lines of communication.
- Engaged directly with customers to offer assistance and resolve complaints.
Customer Service Representative
Convergys
04.2015 - 06.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Psychology
04.2001 -
Skills
Multitasking proficiency
Product knowledge expertise
Customer service
Problem-solving
Active listening
Timeline
Caregiver - Jihoukai Corporation
02.2022 - 07.2025
Assistant Retail Manager - Globe Telecom
08.2016 - 09.2018
Customer Service Representative - Convergys
04.2015 - 06.2016
Western Mindanao State University - Bachelor of Science, Psychology
04.2001 -