Sarah Mae Baring

• Extracts and interprets data from diverse sources to generate insights that guide business strategy and operations.
• Analyzes trends, patterns, and outliers to develop practical recommendations that drive planning and improve performance.
• Additionally supports IoT projects by working with the IoT team during presales, customer engagement, and maintenance.
• Collaborates with Data Engineers to define requirements for new reports, projects, and analytical solutions.
• Develops, executes, and maintains Power BI reports based on business needs.
• Reviews and approves customer setup requests by interpreting Statements of Work (SOWs) for defined KPIs and metrics.
• Collects, interprets, and analyzes data from multiple systems, including SAP, Siebel, Kofax, BOXI, ADW, D365, and OBIEE.
• Identifies trends and patterns in data to support business decisions and highlight areas for improvement.
• Manages BI reporting requests, including incidents, change requests, and custom report needs.
• Investigates and resolves issues related to data integrity and BI report accuracy.
• Performs incident management for BI tools, reports, and infrastructure.
• Maintains and updates Business Intelligence report trackers for visibility and governance.
• Administers the reporting site, including user access, workspace management, and report publishing.
• Develops and maintains thorough documentation for reports and related processes.
• Develops, publishes, and maintains the team's internal newsletter.

IoT Support

• Works closely with the primary IoT team to support IoT initiatives across presales, customer engagement, and maintenance phases.
• Assists in designing and validating reports and dashboards specific to IoT use cases.
• Helps track performance metrics and KPIs related to deployed IoT solutions.
• Provides support for ongoing maintenance of IoT solutions, including resolving issues and checking data quality.
• Produced monthly reports using advanced Excel spreadsheet functions.

• Responsible for delivering accurate and timely reports to internal and external customers.
• This role includes developing custom analytic reports that go beyond standard offerings to meet specific business requirements.
• Ensures high data quality and consistency while supporting continuous improvement initiatives across reporting processes.
• Collaborates closely with operations and cross-functional teams to deliver insights that support data-driven decision-making.
• Provides support for ongoing maintenance of IoT solutions, including resolving issues and checking data quality.
• Collect and analyze data from various sources, including Microsoft D365, Siebel, BOXI, SAP, and external platforms, to support reporting needs.
• Design and maintain spreadsheets and Power BI reports; perform detailed analysis and present insights to management.
• Investigate data discrepancies, validate account data using historical trends, and identify opportunities for process or data quality improvements.
• Create and deliver custom reports (daily, weekly, monthly, and quarterly) for Geo and Worldwide MPS accounts—covering data export, calculations, formatting, linking, and chart generation.
• Ensure accurate and timely delivery of Managed Print Services (MPS) report packages.
• Facilitate data sharing through organized knowledge sessions with teams and departments.
• Respond promptly to internal and external inquiries, ensuring clarity and follow-through.
• Collaborate with Business Operations, Service Delivery, and Customer Operations teams to gather, validate, and escalate required data or issues as needed.
• Act as the first point of contact for stakeholder concerns and clearly communicate business requirements across functions.
• Monitor and ensure achievement of key performance metrics for timeliness, completion, and quality.

• Acts as an offshore Business Intelligence support for the Business Intelligence team (Report Group) of Tracfone Wireless, Inc. based in Florida, USA.
• Monitors health and first level support for Business Intelligence, Cognos, and other reporting tools.
• Troubleshoots job failures, RTM missing data, errors in cubing services.
• Escalates complex issues to appropriate departments to ensure optimal runtime and uptime of critical jobs and reports used for business related decisions for the enterprise.
• Run jobs in Datastage/Autosys per client request.
• Checks missing files in FTP servers.
• Ensures reports generated are up-to-date as required by the end users.
• Performs regular checks on system’s stability after a reboot or downtime.

• Provides 24/7 customer service to Tracfone Wireless IT Service Desk’s customers.
• Provides first level desktop support to clients.
• Responds to inquiries received thru calls and emails.
• Follows standard Service Desk operating procedures.
• Accurately logs all Service Desk tickets using the CA Service Desk ticketing system.
• Escalates unresolved issues and/or requests to higher level support.
• Troubleshoots end user issues on various software applications, hardware, network, and telecommunication systems remotely.
• Create/reset user accounts for specific tools used by call center agents.
• Create and modify knowledgebase for work procedures.

• Tracfone Wireless’ hotline; answers to all calls regarding the company’s products and services.
• Tier 3: Number Portability Group focuses on line portability calls processes the porting of telephone numbers between carriers.
• Tier 2: Customer Retention Team & Supervisory Group focuses on providing customers the best resolution to their concerns or issues answers supervisory calls.
• Tier 1: Technical Support Representative focuses on line activation, reactivation and general concerns.

• Assists in building a web application for the center’s inventory system by designing website layout or user interface.
• Creates database tables and definitions.

• Manages the check-in and check-out of books in the Law library.
• Maintains order and cleanliness in the area.