Sarah Lei Agapito
Mandaluyong City
Summary
Professional in client relationship management with enhancing customer satisfaction. Skilled in strategic planning, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
15
15
years of professional experience
Work History
Customer Success Manager
PressReader
Makati City, Metro Manila, Philippines
05.2022 - Current
- Execute strategic direction plan set up by team lead and key stakeholders
- Perform account management activities set up by the Hospitality Team
- Assist with Pipeline list development responsibilities following the process set up by the Hospitality
- Use Tech Stack provided by the company, such as CRM, Microsoft Office and other various technical and analytics tools
- Actively participate in meetings and presentations
- Track, review, and analyze client usage of the PressReader services and communicate with the Territory Manager
- Strategize next steps with account managers in relationship to training and collateral material deployment.
- Provide technical training to clients
Account Manager
Pinnacle Technologies, Inc.
Manila
08.2010 - 02.2022
- Search for IT events (Philippines)
- Search for potential clients
- Schedule presentations for potential clients
- Conduct presentations to School Officials
- Prepares online demo sites
- Present updates on officials
- Gathers client requirements
- Gathers client profile and important data
- Monitoring potential client approval
Education
Bachelor of Arts - Advertising
University of Santo Tomas
01.2010
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St. John’s Academy
01.2006
Skills
- Ability to work in a fast-paced environment
- Able to communicate with clients well
- Can multi-task
- Willing to learn and acquire more knowledge
- Trainable
Timeline
Customer Success Manager
PressReader
05.2022 - Current
Account Manager
Pinnacle Technologies, Inc.
08.2010 - 02.2022
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St. John’s Academy
Bachelor of Arts - Advertising
University of Santo Tomas