SARAH KATE GAGUI LINGAD
Lubao
Summary
To contribute my skills, knowledge, and abilities in a dynamic company, where I can grow professionally and add value to the organization.
PROFILE SUMMARY
Experienced customer service with years of expertise in managing high-volume inquiries and resolving customer issues. Adept at utilizing active listening and problem-solving skills to enhance customer satisfaction and foster long-term relationships.
Overview
16
16
years of professional experience
Work History
CSR II
TTEC
Bldg. 4 SM CITY Pampanga, Lagundi, Mexico
09.2015 - Current
- Assisted customers with billing inquiries, ensuring clarity in charges and resolving any billing issues promptly.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Troubleshot technical issues with phones and services, providing step-by-step assistance to resolve problems efficiently.
- Guided customers through the process of placing orders for new devices, upgrades, and accessories, ensuring they understood product features and benefits.
- Delivered exceptional customer service by actively listening to concerns, offering solutions, and ensuring customer satisfaction with services and products.
- Educated customers on available promotions and services, helping to drive sales and increase customer retention.
Admin. Aide I
PROVINCIAL GOVERNMENT OF PAMPANGA
San Fernando, Pampanga
03.2012 - 12.2014
- Accurately encoded daily data into the system, ensuring all information was recorded correctly for future reference and easy retrieval.
- Maintained consistent attention to detail when entering large volumes of information, minimizing errors and ensuring data integrity.
- Ensured all data was filed and stored properly, maintaining organized digital and physical records for quick and efficient access.
Consultant
SUTHERLAND GLOBAL SERVICES INC.
Pampanga
01.2012 - 02.2012
- Accurately processed customer orders in a timely manner, ensuring all details were entered correctly into the system for fulfillment.
- Verified customer information, product availability, and pricing before confirming orders, minimizing errors and delays.
- Handled special order requests, customizations, and product substitutions, ensuring customers received the correct items.
Secretary (Encoder)
DIAMREN MARKETING
Lubao, Pampanga
09.2010 - 02.2011
- Organized and maintained both physical and digital filing systems, ensuring documents were easy to access and compliant with company policies.
- Accurately encoded and updated stock inventory in the system, ensuring proper tracking of merchandise levels.
- Provided excellent customer service by assisting customers in locating products and answering product-related inquiries.
- Processed customer transactions efficiently, handling cash, and returns with accuracy.
Office Works (Encoder)
Bureau of Internal Revenue
San Fernando, Pampanga
07.2009 - 11.2009
- Assisted in data entry tasks, ensuring accuracy and timely completion of tasks for various departments.
Education
Associate - Information Technology for Accountancy
MONTESSORI PROFESSIONAL COLLEGE
San Fernando Pampanga01.2010
High School -
HOLY CROSS INSTITUTE
Sta. Cruz, Lubao01.2007
Elementary -
SAN AGUSTIN ELEMENTARY SCHOOL
Lubao, Pampanga01.2003
Skills
- Telecommunications Proficiency
- Customer Engagement Expertise
- Effective Complaint Resolution
- Data entry
- Product knowledge
- Building rapport
Training
- INTERNATIONAL CRUISESHIP SERVICES, Bulwagang Kapampangan, City of San Fernando, Pampanga, 08/27/08
- Bureau of Internal Revenue, Office Works (Encoder), Capitol Cmpd., Sto. Niño, City of San Fernando, Pampanga, 07/16/09, 11/06/09
Timeline
CSR II
TTEC
09.2015 - Current
Admin. Aide I
PROVINCIAL GOVERNMENT OF PAMPANGA
03.2012 - 12.2014
Consultant
SUTHERLAND GLOBAL SERVICES INC.
01.2012 - 02.2012
Secretary (Encoder)
DIAMREN MARKETING
09.2010 - 02.2011
Office Works (Encoder)
Bureau of Internal Revenue
07.2009 - 11.2009
Associate - Information Technology for Accountancy
MONTESSORI PROFESSIONAL COLLEGE
High School -
HOLY CROSS INSTITUTE
Elementary -
SAN AGUSTIN ELEMENTARY SCHOOL