Sarah Joy Reed
1847 Goquiolay St.Pasay City
Summary
Adept at enhancing customer satisfaction and upselling food items, I leveraged my food safety knowledge and verbal communication skills at Jollibee New Hidalgo to significantly improve service standards. My proactive training of new team members and commitment to cleanliness have consistently resulted in positive customer feedback and repeat business.
Overview
8
8
years of professional experience
Work History
Service Crew Member
Jollibee New Hidalgo
Quiapo Manila.
04.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Service Crew and Cashier
Jollibee M.H.Del Pilar
Manila
05.2016 - 05.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Food Server(On Call)
ViaMarie
PICC
10.2014 - 03.2016
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Service Crew Member
Jollibee Orosa
Liveriza Manila
03.2015 - 09.2015
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Education
Hotel And Restaurant Management
St.Therese Institute of Arts And Science
Taft.ManilaPasay City West High School
Pasay City2005
Gotamco Elementary School
2001
Skills
- Cleaning and sanitizing
- Verbal and written communication
- Food safety knowledge
- Safe handling standards
- Hospitality service expertise
- Training and coaching
- Housekeeping
Additional Information
● Personal Information:
Birthday: June 06,1989
CivilStatus: Single
Religion: Catholic
● SEMINAR/TRAINING:
Daughter of St.Paul Pasay City
Basic Literacy and Media Education
Dec 12,2010
TESDA
Barista
TCCC Rodriquez St. Pasay City
June 25,2009
Timeline
Service Crew Member
Jollibee New Hidalgo
04.2022 - 12.2022
Service Crew and Cashier
Jollibee M.H.Del Pilar
05.2016 - 05.2018
Service Crew Member
Jollibee Orosa
03.2015 - 09.2015
Food Server(On Call)
ViaMarie
10.2014 - 03.2016
Hotel And Restaurant Management
St.Therese Institute of Arts And Science
Pasay City West High School
Gotamco Elementary School