Summary
Overview
Work History
Education
Skills
Timeline
Generic
SARAH JEAN GEROSALEM-LIBAN

SARAH JEAN GEROSALEM-LIBAN

Davao City

Summary

Driven customer service professional with a proven track record at VXI Global Holdings B.V. (Philippines), enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in high-stress situations, boosting customer satisfaction and contributing to sales growth. Skilled in Microsoft PowerPoint and documentation, consistently achieving positive outcomes and fostering a culture of excellence in service delivery.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

VXI Global Holdings B. V (Philippines)
Davao City
11.2021 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

Alorica Davao
Davao City
07.2021 - 10.2021

Online Seller

Family Business
Davao City
04.2020 - 07.2021

Education

Bachelor Of Secondary Education - Education

St. John Paul II College of Davao
Ecoland, Matina Davao City
04.2020

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Payment Processing

Product Knowledge

Appointment Scheduling

Order Processing

Documentation

Microsoft PowerPoint

Timeline

Customer Service Representative

VXI Global Holdings B. V (Philippines)
11.2021 - 09.2024

Customer Service Representative

Alorica Davao
07.2021 - 10.2021

Online Seller

Family Business
04.2020 - 07.2021

Bachelor Of Secondary Education - Education

St. John Paul II College of Davao
SARAH JEAN GEROSALEM-LIBAN