Driven customer service professional with a proven track record at VXI Global Holdings B.V. (Philippines), enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in high-stress situations, boosting customer satisfaction and contributing to sales growth. Skilled in Microsoft PowerPoint and documentation, consistently achieving positive outcomes and fostering a culture of excellence in service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VXI Global Holdings B. V (Philippines)
Davao City
11.2021 - 09.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Collaborated with team members to develop best practices for consistent customer service delivery.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Participated in training programs to enhance product knowledge and customer service skills.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.