SARAH JANE MANOOS
QUEZON CITY
Summary
Highly motivated virtual assistant with over 15 years of administrative and clinical support experience in healthcare. Recently trained in medical virtual assistance, specializing in scheduling, client communication, data entry, and confidentiality management. Committed to providing efficient and compassionate remote support to healthcare providers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Veterans Memorial Medical Center
Quezon City
08.2013 - Current
- Managed appointment schedules and coordinated patient inquiries effectively.
- Updated and maintained patient records in compliance with regulations.
- Assisted in billing processes and managed payment collections accurately.
- Received and directed incoming calls to appropriate departments promptly.
- Organised office supplies and maintained inventory for operational efficiency.
- Collaborated with medical staff to facilitate seamless patient care.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
Education
Bachelor of Science - Radiologic Technology
St Jude College
Sampaloc, Manila01-1993
Skills
- Calendar management and appointment setting
- HIPAA Awareness and Patient Confidentiality
- EMR system familiarity (Kareo, Simple Practice, via training)
- Medical transcription and note-taking
- Basic medical terminology
- Customer service and communication
- Microsoft Office, Google Workspace, and Zoom
- Appointment coordination
- Strong attention to detail
- Time management and organisational skills
- Empathy and patient-centred approach
- Critical thinking and problem-solving
Certification
- Medical Virtual Assistant Training - March 2026 - VA Upskill Clairvoyance
- Certificate of Completion: ADMIN CONNECT: Coaching Mentoring Activity on Communication and Documentation
- Certificate of Participation: Nursing Division Townhall: Formulation of the Training Plan
- Certificate of Completion: Facilitator during the Charting the Course: Nursing Division Strategic Planning Workshop 2026
References
- Redentor DR. Ventura, DMD, MAN - Director of Nursing, VMMC
- Lea D. Valdez, RN - Head, Nursing Education Unit, VMMC
- Cydel C. Hubac, RN, MAN - Asst. Head, Nursing Education Unit, VMMC
Accomplishments
- Built and nurtured key client relationships to grow profit by 20%.
- Coordinated 20 special in-house and out-side conventions, trainings and workshop
- Updated and implement policies for continued company compliance with CHED and Nursing Division guidelines.
Hobbies: Cooking, baking and Singing
- I love baking and cooking a variety of dishes during company outing and team building
- I participated in singing during summer activities and Christmas parties.
Timeline
Administrative Assistant
Veterans Memorial Medical Center
08.2013 - Current
Bachelor of Science - Radiologic Technology
St Jude College