Sarah Jane Lorezo
Cabuyao, Province Of Laguna
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry and strong track record in leading team performance. Proven ability to improve customer satisfaction and complaint resolution. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients maintain client satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Part Time Data Entry Assistant
Car Website StartUp
01.2022 - Current
- Improved social media presence with online engagement and interaction
- Updated and maintained client documents and records.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Managed high volumes of incoming information by prioritizing tasks based on urgency and importance levels.
Business Owner
S&P Shop
10.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Improved visibility by running marketing tools like Facebook Ads, Shopee Ads and more.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Managed financial operations including budgeting, forecasting and costing.
Customer Support Team Lead
R&A Shoes
03.2021 - 10.2021
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
- Generated status and performance reports to facilitate continuous improvement.
- Provided regular feedback to team members on their performance, fostering growth and development opportunities.
- Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
Retail Sales Officer
Alfametro Marketing Inc.
11.2016 - 12.2017
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Administrative Assistant
Pilotage Trading & Construction, Inc.
04.2016 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry, bookkeeping, and database management for vital company information.
- Assisted in invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
Bachelor of Science - Business Administration
Pamantasan Ng Cabuyao
Cabuyao, Province Of Laguna, Philippines04-2016
Skills
- Team management
- Customer service
- Issue and complaint resolution
- Administrative and office support
- Shipping and receiving
- Data entry
- Attention to detail
- Social media monitoring
- Verbal and written communication
- MS office
Timeline
Part Time Data Entry Assistant
Car Website StartUp
01.2022 - Current
Customer Support Team Lead
R&A Shoes
03.2021 - 10.2021
Business Owner
S&P Shop
10.2018 - Current
Retail Sales Officer
Alfametro Marketing Inc.
11.2016 - 12.2017
Administrative Assistant
Pilotage Trading & Construction, Inc.
04.2016 - 11.2016
Bachelor of Science - Business Administration
Pamantasan Ng Cabuyao
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