Sarah Jane Ibot
Bacoor City
Summary
Detail-orientated adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Police Officer
Philippine National Police
Quezon City
12.2013 - Current
- Conducted high-speed vehicle chases in serious and emergency situations.
- Patrolled designated districts in patrol cars, on bicycles and on foot.
- Analyzed information and evaluated results to resolve pending cases.
- Supervised security for police vehicles, law enforcement equipment and firearms to prevent theft and losses.
- Responded to accidents to provide first aid and alert additional police and emergency personnel.
- Built and strengthened public relations with local community through joint operations to uphold security.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance
Customer Service Representative
Maxicare Healthcare Corporation
Makati
11.2011 - 04.2012
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Built rapport with customers through courteous and professional communications.
- Processed and issued product orders and service upgrades for customers.
- Assisted customers with product-related questions, feedback and complaints.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Input customer information, call notes and personal data onto internal database.
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Private Duty Nurse
Private
Las Pinas
09.2010 - 11.2011
- Addressed and answered questions for families regarding patient treatment, health and progress.
- Assessed patient pain and discomfort and developed mitigation strategies to minimize issues impacting recovery.
- Administered oral, topical and intravenous medications based on patient symptomatology and treatment plans.
- Consulted with health professionals across disciplines to coordinate successful treatments.
- Supervised, trained and mentored new nurses on nursing requirements and procedures.
- Inspected, cleaned and dressed patient wounds for optimum healing.
- Followed care and rehabilitation plans set by doctors.
- Designed personalized rehabilitation plans to help patients achieve speedy recoveries.
Education
Master of Arts - Administration and Supervision
Dr Carlos S Lanting College
Quezon City 08.2021 -
Bachelor of Science - Nursing
Lyceum of The Philippines University
Manila 06.2006 -
Skills
Customer Relationsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You can’t put a limit on anything. The more you dream, the farther you get.
Michael Phelps
Timeline
Master of Arts - Administration and Supervision
Dr Carlos S Lanting College
08.2021 -
Police Officer
Philippine National Police
12.2013 - Current
Customer Service Representative
Maxicare Healthcare Corporation
11.2011 - 04.2012
Private Duty Nurse
Private
09.2010 - 11.2011
Bachelor of Science - Nursing
Lyceum of The Philippines University
06.2006 -
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