Hi, I’m
Sarah Jane Guansing
RN
Quezon City
Summary
Registered Nurse with experience in healthcare support, clinical documentation, medical records review, patient care coordination, and customer service. Detail-oriented and highly organized with strong communication skills and a commitment to healthcare compliance and quality patient outcomes.
Overview
1
Certification
20
years of professional experience
Work History
Shearwater Health - WCD-Enlyte
Nurse Reviewer, Philippine Registered Nurse
07.2024 - 04.2026
Job overview
- Reviewed medical records and healthcare documentation
- Maintained accurate patient information and records
- Coordinated with healthcare providers and patients
- Ensured compliance with healthcare regulations
- Remote Set-up (Healthcare Account)
Optum
Chart Retrieval Specialist
09.2023 - 07.2024
Job overview
- Reviewed medical records and healthcare documentation
- Maintained accurate patient information and records
- Coordinated with healthcare providers and patients
- Ensured compliance with healthcare regulations
- Remote Set-up (Healthcare Account)
Micro sourcing
Chart Retrieval Specialist
07.2022 - 09.2023
Job overview
- Reviewed medical records and healthcare documentation
- Maintained accurate patient information and records
- Coordinated with healthcare providers and patients
- Ensured compliance with healthcare regulations
- Remote Set-up (Healthcare Account)
Singhealth Community Hospitals
Allied Health Professionals
06.2018 - 06.2022
Job overview
- Provided direct patient care
- Maintained clinical documentation
- Collaborated with multidisciplinary healthcare teams
- Educated patients and families on treatment plans
- Hospital set up
Telus International Philippines
Customer Service Representative
01.2017 - 09.2018
Job overview
- Responsible for processing SIM card and mobile line activations
- Verifying customer information, and ensuring account details were accurate before activation
- Assisted customers with new activations, number transfers, SIM swaps, device setup, and troubleshooting activation issues
- Maintained accurate documentation of customer interactions and account updates while adhering to company policies, data privacy standards, and service-level agreements
- Coordinated with internal departments to resolve activation concerns and ensure a smooth customer onboarding experience
- Provided excellent customer service by addressing inquiries, explaining products and services, and ensuring customer satisfaction throughout the activation process.
- Work onsite
GC Services, Collection
Customer Service Representative
09.2016 - 12.2016
Job overview
- Collections and Account Recovery
- Customer Service
- Negotiation and Payment Arrangements
- Skip Tracing
- Data Entry and Documentation
- Account Management
- Conflict Resolution
- Compliance and Confidentiality
- Communication Skills
- Problem Solving
- Time Management
- Microsoft Office Suite
- Work onsite
Transcom Philippines
Technical Support Representative
06.2016 - 09.2016
Job overview
- Technical Troubleshooting
- Customer Service
- Mobile Device Support
- Android OS Support
- Software and Hardware Diagnostics
- Device Setup and Configuration
- Network and Connectivity Troubleshooting
- Remote Assistance
- Problem Solving
- Documentation and Ticket Management
- Communication Skills
- Escalation Management
- Time Management
- Work onsite
Teleperformance Philippines
Technical Support Representative
03.2015 - 05.2016
Job overview
- Technical Troubleshooting
- Customer Service
- Mobile Device Support
- Android OS Support
- Software and Hardware Diagnostics
- Device Setup and Configuration
- Network and Connectivity Troubleshooting
- Remote Assistance
- Problem Solving
- Documentation and Ticket Management
- Communication Skills
- Escalation Management
- Time Management
- Work onsite
Accenture Philippines, Collection
Customer Service Representative – Collection
06.2014 - 10.2014
Job overview
- Collections and Account Recovery
- Customer Service
- Negotiation and Payment Arrangements
- Skip Tracing
- Data Entry and Documentation
- Account Management
- Conflict Resolution
- Compliance and Confidentiality
- Communication Skills
- Problem Solving
- Time Management
- Microsoft Office Suite
- Work onsite
Riyadh Military Hospitals
Allied Health Professionals
03.2006 - 08.2010
Job overview
- Provided direct patient care
- Maintained clinical documentation
- Collaborated with multidisciplinary healthcare teams
- Educated patients and families on treatment plans
Education
JP Sioson General Hospital and CollegesBago bantay Quezon City
Bachelor's degree from Nursing
01-2005
University Overview
Tertiary
Skills
Clinical Documentation
Medical Records Review
Patient Care Coordination
Healthcare Compliance
Medical Terminology
Claims Support
HIPAA Compliance
Customer Service
Certification
Philippine Registered Nurse (PRC Licensed)
Timeline
Nurse Reviewer, Philippine Registered Nurse
Shearwater Health - WCD-Enlyte
07.2024 - 04.2026
Chart Retrieval Specialist
Optum
09.2023 - 07.2024
Chart Retrieval Specialist
Micro sourcing
07.2022 - 09.2023
Allied Health Professionals
Singhealth Community Hospitals
06.2018 - 06.2022
Customer Service Representative
Telus International Philippines
01.2017 - 09.2018
Customer Service Representative
GC Services, Collection
09.2016 - 12.2016
Technical Support Representative
Transcom Philippines
06.2016 - 09.2016
Technical Support Representative
Teleperformance Philippines
03.2015 - 05.2016
Customer Service Representative – Collection
Accenture Philippines, Collection
06.2014 - 10.2014
Allied Health Professionals
Riyadh Military Hospitals
03.2006 - 08.2010
JP Sioson General Hospital and Colleges
Bachelor's degree from Nursing