Dynamic professional with a proven track record at Infomedia Healthcare Philippines, excelling in cross-functional coordination and problem-solving. Expert in fostering client relationships and driving success through innovative strategies. Skilled in decision-making and time management, significantly enhancing customer engagement and satisfaction. Demonstrates expertise in both brand awareness and subject matter, contributing to meaningful business outcomes.
Hi, I’m
SARAH JANE FLORES-PETEROS
Taguig, Metro Manila,Philippines
Summary
Overview
9
years of professional experience
1
Certification
Work History
Infomedia Healthcare Philippines
PHL Engagement Specialist
01.2024 - 12.2024
Job overview
- Managed incoming phone calls approximately 130 calls per day.
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
Allsec Technologies
Senior Data Analyst
02.2023 - 12.2023
Job overview
- Supervised Business to Business transactions with Amazon Vendors.
- Managed to take calls not less than 10, 50 emails and 50 pending tickets.
- Making sure that Statement of Account is provided to the Vendor.
- Worked with key stakeholders to develop strategies for the data-driven decision-making.
- Initiate to offer and set an appointment to the Vendor whenever needed.
- Generated ad-hoc reports to evaluate specific business requirements.
24-7 Intouch
E-Commerce Specialist/CSR, Sales
05.2021 - 12.2022
Job overview
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
WNS Global Services
A/R Collection Specialist
10.2018 - 04.2021
Job overview
- Maintained detailed records of all collection activities, ensuring transparency and accountability within the department.
- Developed customized payment plans tailored to individual client needs, promoting successful debt resolution for both parties involved.
- Reduced delinquency rates by implementing effective collection strategies.
Pasacao Academy
Academic Teacher
03.2016 - 03.2018
Job overview
- Collaborated with colleagues to plan engaging interdisciplinary units that connected subject matter across different content areas.
- Developed strong rapport with students, fostering a positive learning environment conducive to academic success.
- Evaluated student performance regularly using formative and summative assessments, adjusting instruction as needed to promote continuous growth.
Education
Central Bicol State University of AgricultureSan Jose, Province Of Camarines Sur, Philippines
Bachelor of Secondary Education from Educational Media And Technology
04-2016
University Overview
Skills
- Brand awareness
- Cross-functional coordination
- Problem-solving
- Decision-making
- Time Management
- Subject Matter Expert
Certification
- Board for Licensure Examination for Teachers
- Battle of the ICT Wizards
- TESDA
Additional Information
Additional Information
CHARACTER REFERENCES
JASMIN FAE PANGGO
24-7 Intouch Supervisor
09496836855
NORICHELLE ANN DATINGUINOO
Infomedia Supervisor
09274371355
Hannah Jarana
Allsec Technologies Supervisor
09858548455
Live Selling in shopee
Live Selling in shopee
- Promote products on my shopee store through live selling
- Create eye-catcher post via facebook on my product
Timeline
PHL Engagement Specialist
Infomedia Healthcare Philippines
01.2024 - 12.2024
Senior Data Analyst
Allsec Technologies
02.2023 - 12.2023
E-Commerce Specialist/CSR, Sales
24-7 Intouch
05.2021 - 12.2022
A/R Collection Specialist
WNS Global Services
10.2018 - 04.2021
Academic Teacher
Pasacao Academy
03.2016 - 03.2018
- Board for Licensure Examination for Teachers
- Battle of the ICT Wizards
- TESDA
Central Bicol State University of Agriculture
Bachelor of Secondary Education from Educational Media And Technology
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