Sarah Jane Banna
Taguig
Summary
A committed individual with a history of meeting company needs. Skilled in working under pressure and adapting to new situations and challenges with proactive mindset. Conscientious and excels at multitasking in fast-paced environments. Highly motivated with willingness to take on challenging roles and a hardworking employee with customer service management abilities devoted to give a customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Team Leader
Process Synergy
Mandaluyong
04.2014 - 05.2023
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Organized client meetings to provide project updates.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Streamline operational efficiencies to mitigate and resolve issues by analyzing situations and implementing appropriate solutions to drive process improvements that will positively impact customer experience.
- Displayed strong telephone etiquette and effectively handling difficult calls.
- Completed weekly quality assurance duties to provide feedback/development coaching for improvements.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained positive working relationship with fellow staff by motivating and empowering team members to build loyalty, support, retention and growth.
Education
Bachelor of Science - Tourism Management
Far Eastern University
Nicanor Reyes Sr, Street, Sampaloc, Manila05.2011
Skills
- Good Work Ethic
- Team Management and Supervision
- Documentation and Reporting
- Workflow Optimization
- Complex Problem Solving
- Handling Escalations/ Customer Complaints
- Multitasking
- Time Management
Accomplishments
- Managed multiple accounts.
- Promoted from Job Grade 1 - Customer Service Representative to Job Grade 3 - Team Leader, in less than 2 years.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Team Leader
Process Synergy
04.2014 - 05.2023
Bachelor of Science - Tourism Management
Far Eastern University
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