Sarah Grace Pagal
Medical Virtual Assistant
Consolacion, Province Of Cebu,CEB
Summary
Dynamic professional with a proven track record at Strategic Office Support, excelling in team leadership and operational efficiency. Adept at implementing performance metrics and enhancing customer satisfaction through strategic thinking and excellent communication. Recognized for mentoring new employees and fostering a collaborative environment, driving accountability and results.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
SME Team Leader
Strategic Office Support
06.2023 - 01.2025
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
- Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services.
- Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement.
- Resolved conflicts between team members through effective mediation techniques, maintaining a harmonious work environment.
3rd Officer
NAESS Shipping Philippines Inc
08.2022 - 04.2023
- Supported officers in maintaining proper documentation, ensuring streamlined port clearance processes during voyages.
- Collaborated with senior officers on inventory control, ensuring sufficient supplies were available for long voyages without compromising storage capacities or budget constraints.
- Managed onboard firefighting drills, promoting crew readiness for emergency situations.
- Enhanced ship safety by conducting regular inspections and maintenance of life-saving equipment.
UMR Intake Provider
Optum Global Solutions
02.2022 - 08.2022
- Obtained prior authorization and precertification for outpatient procedures.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
One Guide Customer Service Advocate
Sykes Asia
03.2021 - 02.2022
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Crewing Assistant
OSM Maritime Group
03.2020 - 12.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assis in the travel management of the mobilization of seafarers.
Loan Originator
ARB Call Facilities
11.2019 - 02.2020
- Reduced processing time by proactively addressing potential issues in loan applications, ensuring accurate documentation.
- Maintained up-to-date knowledge of lending regulations, ensuring compliance in all transactions.
- Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
Senior Technical Assistant
CJN Marine Svcs Inc
05.2018 - 10.2019
- Completed ship audits in accordance with regulations and procedures.
- Recommended changes in internal audit controls.
- Identified various risks and errors to propose corrective action to decision makers.
Deck Cadet
NAESS Shipping Philippines Inc
05.2017 - 05.2018
- Assisted in navigation activities for safe passage planning and efficient voyages.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Demonstrated strong work ethic, attention to detail, and commitment to professional growth during the cadetship program.
Education
Bachelor's Degree - Marine Transportation
Asian Institute of Maritime Studies
Pasay, Metro Manila, Philippines 04.2001 -
Skills
Strategic thinking
Accomplishments
- Supervised team of 15 staff members.
- Helped the client expand the workforce from 3 employees to 50 as of right now.
Certification
Understanding HIPAA Training
Hobbies
I enjoy a well-rounded mix of intellectual and cultural interests, including reading, film, and culinary exploration. Whether engaging with books or thoughtfully curated series, I value storytelling and continuous learning. I also make time for daily walks to maintain a balanced lifestyle and seek out new dining experiences as a way to explore different cultures and perspectives. These hobbies reflect my curiosity, mindfulness, and appreciation for both personal growth and diverse experiences.
Timeline
Understanding HIPAA Training
11-2024
Working with HIPAA Training
11-2024
SME Team Leader
Strategic Office Support
06.2023 - 01.2025
3rd Officer
NAESS Shipping Philippines Inc
08.2022 - 04.2023
UMR Intake Provider
Optum Global Solutions
02.2022 - 08.2022
One Guide Customer Service Advocate
Sykes Asia
03.2021 - 02.2022
Crewing Assistant
OSM Maritime Group
03.2020 - 12.2020
Loan Originator
ARB Call Facilities
11.2019 - 02.2020
Senior Technical Assistant
CJN Marine Svcs Inc
05.2018 - 10.2019
Deck Cadet
NAESS Shipping Philippines Inc
05.2017 - 05.2018
Bachelor's Degree - Marine Transportation
Asian Institute of Maritime Studies
04.2001 -
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