Eager individual with strong communication, active listening, and critical thinking strengths. Brings reliability and positivity to team environments, ready to tackle new challenges. Committed to contributing to team success and enhancing overall service quality.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance MOA- HealthCare
Pasay, Metro Manila, Philippines
11.2025 - 04.2026
Provided comprehensive support to patients by clarifying healthcare services and procedures.
Provided comprehensive education to patients regarding insurance processes and available benefits coverage options.
Coordinated efforts with healthcare providers to optimize patient care experiences and outcomes.
Managed appointment logistics and ensured effective communication with patients regarding follow-up appointments.
Documented customer interactions and service requests to support effective communication and service delivery.
Analyzed customer feedback and addressed issues swiftly to ensure a positive experience.
Developed comprehensive reports on KPI metrics to enhance operational efficiency.
Customer Service Representative
Concentrix- TELCO Account
Alabang Muntinlupa
12.2022 - 12.2023
Oversaw technical support operations for one year, focusing on efficient problem-solving and customer assistance.
Analyzed sales data during KPI meetings to identify trends and drive strategies for meeting quota requirements.
Executed sales initiatives, achieving consistent performance and client engagement throughout one year.
Resolved customer inquiries and issues promptly to maintain service excellence.
Financial Advisor
Manila Banker's Life Insurance Corporation
SM Dasmarinas-Extended Office
06.2019 - 07.2020
Assisted clients in evaluating investment opportunities to secure their financial future.
Identified and assessed market trends to advise on optimal investment strategies tailored to diverse portfolio needs.
Conducted regular reviews of client accounts to ensure compliance with regulatory standards.
Educated clients on insurance products, enhancing understanding of benefits and coverage options.