Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Sarah Villate

Bacoor,CAV

Summary

Eager individual with strong communication, active listening, and critical thinking strengths. Brings reliability and positivity to team environments, ready to tackle new challenges. Committed to contributing to team success and enhancing overall service quality.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance MOA- HealthCare
Pasay, Metro Manila, Philippines
11.2025 - 04.2026
  • Provided comprehensive support to patients by clarifying healthcare services and procedures.
  • Provided comprehensive education to patients regarding insurance processes and available benefits coverage options.
  • Coordinated efforts with healthcare providers to optimize patient care experiences and outcomes.
  • Managed appointment logistics and ensured effective communication with patients regarding follow-up appointments.
  • Documented customer interactions and service requests to support effective communication and service delivery.
  • Analyzed customer feedback and addressed issues swiftly to ensure a positive experience.
  • Developed comprehensive reports on KPI metrics to enhance operational efficiency.

Customer Service Representative

Concentrix- TELCO Account
Alabang Muntinlupa
12.2022 - 12.2023
  • Oversaw technical support operations for one year, focusing on efficient problem-solving and customer assistance.
  • Analyzed sales data during KPI meetings to identify trends and drive strategies for meeting quota requirements.
  • Executed sales initiatives, achieving consistent performance and client engagement throughout one year.
  • Resolved customer inquiries and issues promptly to maintain service excellence.

Financial Advisor

Manila Banker's Life Insurance Corporation
SM Dasmarinas-Extended Office
06.2019 - 07.2020
  • Assisted clients in evaluating investment opportunities to secure their financial future.
  • Identified and assessed market trends to advise on optimal investment strategies tailored to diverse portfolio needs.
  • Conducted regular reviews of client accounts to ensure compliance with regulatory standards.
  • Educated clients on insurance products, enhancing understanding of benefits and coverage options.

Education

High School Diploma -

Lopez National Comprehensive High School
Lopez Quezon Province
04-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Upselling and Cross-selling
  • Troubleshooting Logic

Additional Information

PERSONAL INFORMATION

Age: 28 years old

Date of Birth: October,14,1997

Gender: Female

Civil Status: Single

Nationality: Filipino

Timeline

Customer Service Representative

Teleperformance MOA- HealthCare
11.2025 - 04.2026

Customer Service Representative

Concentrix- TELCO Account
12.2022 - 12.2023

Financial Advisor

Manila Banker's Life Insurance Corporation
06.2019 - 07.2020

High School Diploma -

Lopez National Comprehensive High School
Sarah Villate