Sarah Jill Codilla
Dasmariñas
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Executive Personal Assistant /Front Desk Associate
Elitavia Malta Limited
06.2024 - Current
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Facilitated effective communication between executives and their direct reports through timely correspondence management.
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
- Supported financial management processes by assisting with budget planning and expense tracking.
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Arranged domestic and international travel plans and itineraries.
- Maintained appropriate filing of personal and professional documentation(Passport, Flight Documents, Aircraft certificates, Crew IDs, etc) .
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Displayed absolute discretion at handling confidential information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
- Kept detailed track of household and maintenance inventory and schedules.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Collections Specialist
DXC Technology
03.2023 - Current
- Determine the risk involved with each past-due account and suggest the best course of action, including legal action or account write-offs
- Work together with debtors to discover innovative solutions to payment problems, which may include changing the terms of payments, setting up settlements, or, if necessary, directing them to financial help programs
- Keep abreast of amendments to the rules and legislation governing debt collection and take part in regular training to hone your negotiating and speaking abilities
- Report on account status, progress in collections, and any difficulties encountered on a regular basis to management or clients
- Used skip tracing and other techniques to locate debtors.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
Finance Support
Elitavia Malta Limited
08.2023 - 04.2024
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Support the preparation and maintenance of financial records, ensuring accuracy and compliance with policies.
- Lodged Company and Vendor Invoices and Receipts on the database
- Assist with accounts receivable tasks, including generating invoices and tracking payments.
- Access the accounting system (e.g., QuickBooks) to generate a list of overdue invoices or those nearing the due date.
- Send reminders via email to the vendor's about overdue invoices and payments.
Collections Representative
Alorica Teleservices Inc.
01.2016 - 06.2022
- Perform and/or oversee the investigation, analysis, and follow-up for the collection of overdue accounts
- Handled numbers of outbound and inbound calls daily with goal of collecting owed debt.
- Counseled debtors on payment options and arranged installment agreements.
- Make payment agreements and write payment plans, explain and interpret collection policies and procedures
- Assisted in implementing procedures and policies to facilitate timely payments.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Resolved challenging situations with friendly but firm strategies.
Virtual Assistant
Upwork
02.2014 - 01.2016
- Company Overview: Freelancing/Virtual Assistant
- Prepare customer spreadsheets and keep online record
- Provide customer service as first point of contact
- Project Management task and responsibilities
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Uploaded files for team use on Google Suite and SharePoint.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Researched topics and events to support supervisor's work agenda and projects.
Online Teacher
Caffe English Online School
02.2014 - 01.2016
- Preparing and delivering lessons to improve student reading, writing, and conversing skills
- Enhanced student learning experiences by incorporating multimedia resources and interactive activities into lessons.
- Created lessons and online testing materials to facilitate remote learning.
- Managing interpersonal dynamics to ensure that the class is conducive to learning
- Tracking and Reporting on student progress
- Tutored students through challenges and issues in project and assignment completion.
- Developed lesson plans to engage students online, holding class accountable and generating greater comprehension and learning.
Education
Bachelor of Science - Aviation Information Technology
Philippine State College of Aeronautics
High School -
Fernando Air Base National High School
Skills
- Document preparation
- Executive support
- File management
- Calendar management
- Travel coordination
- Strong work ethic
- Time management
- Attention to detail
- Multitasking and organization
- Commitment to quality and service
- Microsoft office proficiency
- Invoice processing
- Filing and data archiving
- Office supply management
- Expense tracking
Cellularphone
+63 9167450727
Permanentresidence
Philippines
References
- Allaine Roces, Team Manager, 09064036011
- Angelo Danga, Team Manager, 09663462731
- Joven Susmerano, Reporting Analyst, 09151744930
Personal Information
- Age: 31
- Date of Birth: 02/18/91
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Timeline
Executive Personal Assistant /Front Desk Associate
Elitavia Malta Limited
06.2024 - Current
Finance Support
Elitavia Malta Limited
08.2023 - 04.2024
Collections Specialist
DXC Technology
03.2023 - Current
Collections Representative
Alorica Teleservices Inc.
01.2016 - 06.2022
Virtual Assistant
Upwork
02.2014 - 01.2016
Online Teacher
Caffe English Online School
02.2014 - 01.2016
High School -
Fernando Air Base National High School
Bachelor of Science - Aviation Information Technology
Philippine State College of Aeronautics
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