Summary
Overview
Work History
Education
Skills
Certification
Eligibility
Applicantsignature
Cellularnumbers
References
Training
Personal Information
Timeline
Generic
SARAH JEAN MAROLLANO PADILLA

SARAH JEAN MAROLLANO PADILLA

Daraga

Summary

Seeking a dynamic work environment to leverage diverse skill set and expand knowledge across various fields. Committed to contributing to organization's growth through exceptional performance and deep understanding of own potential. Eager to secure a position capitalizing on strong organizational abilities, recognized educational background, and proven ability to collaborate effectively with others.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sutherland Global Service
09.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, and company information.

BRANCH TELLER

Customer Frontline Solution
09.2018 - 05.2022
  • Company Overview: Assigned at Smart Communication
  • Accepting and processing of payments
  • Assigned at Smart Communication

PART-TIME ONLINE CONTENT WRITER

Taskmaster.io
01.2017 - 01.2018

CONTENT WRITER

Jt Prime Web Services
06.2016 - 12.2016
  • Writing regular article, blogs, ACAD and web content

ENUMERATOR

Department of Social welfare and Development
06.2015 - 08.2015
  • Conducting House to House Household Assessment in every Barangay in Province of Sorsogon

LIAISON STAFF/TECHNICAL STAFF

Dream Builders and Tech Dev Corp
11.2014 - 05.2015
  • Attending Bid Opening and processing documents and requirements that were needed by LGU's and DPWH during Bidding

Education

Certificate in College Teaching -

Bicol University College of Education
01.2022

Bachelor of Science - Information Technology

AMA Computer College
01.2014

Secondary Education -

Anislag National High School
Daraga, Albay
01.2009

Elementary Education -

Bascaran Elementary School
Daraga, Albay
01.2005

Skills

  • Computer literate
  • Good communication skills
  • Ability to adapt rapidly to new environment
  • Flexible
  • Fast learner
  • Willing to take a variety of tasks
  • Willing to learn new things
  • Ability to persevere
  • Can be trusted
  • Strong interpersonal skills
  • Strong presentation skills
  • Can work under pressure
  • Microsoft Office PowerPoint
  • Microsoft Office Word
  • Microsoft Office Excel
  • Microsoft Office Access
  • Professionalism and Integrity
  • Data Entry Efficiency

Certification

I hereby certify that the above statement is true and correct to the best of my knowledge.

Eligibility

LICENSED PROFESSIONAL TEACHER, 10/01/22

Applicantsignature

SARAH JEAN M. PADILLA

Cellularnumbers

  • 09688546341
  • 09274901501

References

  • Ms. Mary Elizabeth Rebueno, Manager, Smart Communications, 3rd Floor SM City Legaspi, 09199979600
  • Mheltonette Balicano, Area Coordinator, Customer Frontline Solution
  • Chito Hubilla, Area Coordinator, DSWD, Gubat, Sorsogon

Training

  • Mandatory Eight Hours Safety and Health Training Webinar, 08/24/21
  • Fraud Awareness Webinar, 05/24/21
  • Call Center Academy Contact Center Services NC II (144 hrs.), 3/F Embarcadero de Legazpi, Victory Village, Legazpi, 04/01/17
  • On-the-Job Training at Department of Public Works and Highways (DPWH) Regional Office V (486 hours)
  • Computer Hardware Technology Advancements and Innovations (Latest Updates and Trends), LCC Event Center, Legazpi, 10/05/11
  • Business Process Outsourcing (BPO) Symposium, AMA Computer College of Legazpi Campus, 11/29/13
  • Training of Enumerators on Effective Conduct of Listahanan's Second Household Assessment, Villa Isabel Hotel, 06/08/15
  • Training-Workshop on Alternative Learning System K to 12 Basic Education Curriculum for Community ALS Implementers (CAIs), Libon ALS CLC, Zubiri Building, 01/09/23

Personal Information

  • Age: 31
  • Height: 5'1"
  • Date of Birth: 07/24/92
  • Marital Status: Single

Timeline

Customer Service Representative

Sutherland Global Service
09.2023 - 10.2024

BRANCH TELLER

Customer Frontline Solution
09.2018 - 05.2022

PART-TIME ONLINE CONTENT WRITER

Taskmaster.io
01.2017 - 01.2018

CONTENT WRITER

Jt Prime Web Services
06.2016 - 12.2016

ENUMERATOR

Department of Social welfare and Development
06.2015 - 08.2015

LIAISON STAFF/TECHNICAL STAFF

Dream Builders and Tech Dev Corp
11.2014 - 05.2015

Bachelor of Science - Information Technology

AMA Computer College

Secondary Education -

Anislag National High School

Elementary Education -

Bascaran Elementary School

Certificate in College Teaching -

Bicol University College of Education
SARAH JEAN MAROLLANO PADILLA