Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Professional Highlights
Timeline
Generic

SARAH JANE DORADO

VALENZUELA CITY,00

Summary

THROUGHOUT MY PROFESSIONAL JOURNEY, I HAVE CONSISTENTLY SHOWCASED MY UNWAVERING COMMITMENT TO PROVIDING OUTSTANDING ADMINISTRATIVE SUPPORT ACROSS VARIOUS INDUSTRIES, INCLUDING HEALTHCARE AND OTHER LINES OF BUSINESSES. I POSSESS A METICULOUS ATTENTION TO DETAIL, REMARKABLE ORGANIZATIONAL SKILLS, AND AN UNWAVERING DEDICATION TO UPHOLDING THE UTMOST LEVEL OF PROFESSIONALISM.

Overview

11
11
years of professional experience

Work History

WELLNESS COORDINATOR

PHOENIX VIRTUAL SOLUTIONS
09.2021 - 05.2023
  • COORDINATE PATIENT NEEDS AND MAINTAIN APPOINTMENT SCHEDULES FOR DOCTORS
  • COLLECT AND MAINTAIN PATIENT HEALTH, DEMOGRAPHIC, INSURANCE, AND FINANCIAL INFORMATION WITH HIPAA COMPLIANCE
  • GENERATES SCRIPT FOR BLOOD WORK, TRANSFERRING RESULTS FOR LAB REVIEW
  • PROCESS REFILLS FOR COMPOUNDED MEDICATION AND SEND SCRIPTS TO LOCAL PHARMACIES
  • ENSURING THE PATIENT'S CONTRACT PERIOD IS CORRECT AND PATIENT EVENTS ARE INPUT INTO THE SYSTEM
  • ACCEPTS CALLS FOR LEADS AND REFERRAL TO SCHEDULE AN APPOINTMENT WITH THE CLINIC/DOCTOR
  • THE STRATEGY CALLS FOR PATIENTS WHO ARE INTERESTED IN JOINING THE PROGRAM
  • RESPONDING TO PHONE REFERRALS/INQUIRIES IN A TIMELY, PROFESSIONAL, AND COMPASSIONATE MANNER, ENTERING REFERRAL DATA INTO SYSTEMS AS SOON AS RECEIVED WHEN POSSIBLE
  • PROVIDING IDEAS FOR THE IMPROVEMENT OF OUR SYSTEM
  • SMM TASKS SUCH AS CREATING POSTS AND REELS

CSR FOR 401K RETIREMENT PLAN

MANULIFE BUSINESS PROCESSING SERVICES
04.2020 - 03.2021
  • HANDLED INBOUND CALLS FOR PARTICIPANTS WITH PRE-RETIREMENT PLAN
  • GUIDING OUR PARTICIPANTS TO THEIR INQUIRY REGARDING THEIR RETIREMENT PLAN AND SOME INVESTMENTS
  • WALK THROUGH PARTICIPANTS ON THEIR ONLINE ACCOUNT

CLINICAL INTAKE SPECIALIST

HINDUJA GLOBAL SOLUTIONS
06.2014 - 06.2017
  • HANDLED INBOUND CALLS FOR ALMOST A YEAR, THEN TRANSFERRED TO BACK OFFICE WHICH MAINLY HANDLES AUTHORIZATION AFTER ALMOST A YEAR TRANSFERRED TO A SPECIAL PROJECT WHICH CONCERNS WITH AUTHORIZATION AND EXPEDITED REVIEW
  • COORDINATING WITH PROFESSIONAL PROVIDERS SUCH AS HEALTHCARE PROVIDERS, NURSES, DOCTORS ETC
  • MAKING OUTBOUND CALLS TO VERIFY INFORMATION

CSR FOR NISSAN USA

TELETECH
07.2013 - 06.2014
  • HANDLED CUSTOMERS WITH COMPLAINTS WITH THEIR VEHICLES
  • LOOKING AND SETTING UP APPOINTMENTS WITH THEIR RESPECTIVE DEALERSHIPS AND AS WELL REIMBURSEMENT

TSR

ISTREAM GLOBAL SERVICES
06.2012 - 01.2013
  • HANDLED BASIC TROUBLESHOOTING OF INTERNET CONNECTION WITH BILLING

Education

BACHELOR OF SCIENCE - NURSING

OUR LADY OF FATIMA UNIVERSITY
01.2011

BACHELOR OF SCIENCE - NURSING

FAR EASTERN UNIVERSITY
01.2008

Skills

  • MATURE TOWARDS WORK
  • RESILIENT
  • EXCELLENT COMMUNICATION SKILLS
  • COMMERCIAL AWARENESS
  • ABILITY TO BUILD STRONG RELATIONSHIPS
  • KNOWLEDGEABLE USING CRM
  • FAMILIARITY USING EHR
  • FAMILIARITY WITH GOOGLE SUITES APPS
  • FAMILIARITY WITH CANVA
  • KNOWLEDGEABLE USING MICROSOFT OFFICE APPS

Accomplishments

  • RECOGNIZED BY OUR PREVIOUS CLIENTS FOR THE EXCELLENT WORK. WAS ABLE TO BE ONE OF THE NOMINEES FOR ELITE AGENTS OF THE YEAR.
  • AWARDED AS ONE OF THE AGENTS THAT HAS AN ERROR FREE AWARD.

Personal Information

Title: MEDICAL VIRTUAL ASSISTANT

Professional Highlights

  • PROVIDED A SIGNIFICANT IDEAS FOR THE IMPROVEMENT OF OUR EHR. RECEIVED A VARIOUS COMPLIMENTS ABOUT MY WORK ETHICS FROM THE CLIENTS AND PATIENTS I HANDLE
  • ACCEPTED PROJECTS LIKE ASSISTING OUR MARKETING DIRECTOR FOR SMM TASKS
  • HANDLED PRIOR AUTHORIZATIONS FOR MEDICAL PROFESSIONALS AND FACILITIES

Timeline

WELLNESS COORDINATOR

PHOENIX VIRTUAL SOLUTIONS
09.2021 - 05.2023

CSR FOR 401K RETIREMENT PLAN

MANULIFE BUSINESS PROCESSING SERVICES
04.2020 - 03.2021

CLINICAL INTAKE SPECIALIST

HINDUJA GLOBAL SOLUTIONS
06.2014 - 06.2017

CSR FOR NISSAN USA

TELETECH
07.2013 - 06.2014

TSR

ISTREAM GLOBAL SERVICES
06.2012 - 01.2013

BACHELOR OF SCIENCE - NURSING

FAR EASTERN UNIVERSITY

BACHELOR OF SCIENCE - NURSING

OUR LADY OF FATIMA UNIVERSITY

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