Ian Arvin Dela Paz
Marikina City, Metro Manila
Summary
Dynamic Sales Manager with a proven track record at Digido Finance Corp, adept in relationship building and sales team training. Excelled in increasing sales revenue through strategic planning and effective communication, leading to enhanced customer loyalty and team performance. Skilled in staff management and leveraging CRM systems for peak operational efficiency.
Overview
15
15
years of professional experience
Work History
Sales Manager
Digido Finance Corp
Quezon City, Metro Manila, Philippines
11.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Marketing Professional
Toyota Cubao Inc
Quezon City
08.2010 - 07.2019
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Increased dealership revenue through effective negotiation and closing techniques.
Education
Bachelor of Business Administration - Marketing
Philippine School of Business Administration
Quezon City04-2010
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
Accomplishments
- Toyota Outstanding Performer in Sales 2016 & 2018.
- Named "Manager of the Year" in 2023.
Timeline
Sales Manager
Digido Finance Corp
11.2020 - Current
Marketing Professional
Toyota Cubao Inc
08.2010 - 07.2019
Bachelor of Business Administration - Marketing
Philippine School of Business Administration