Sangeeta Jainani
Pasig
Summary
Experienced Hindi Bilingual Content Support Specialist with 6 years in content review and compliance operations. Proficient in evaluating diverse content, applying policy-based judgment, and managing escalated cases. Expertise in handling high-volume workflows across chat, email, and backend systems while upholding SLA and quality standards. Aiming to enhance Trust & Safety and Content Moderation initiatives.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Senior Hindi Bilingual Content Support Specialist
Cognizant Technology Solutions Philippines Inc
Pasig
10.2021 - 02.2026
- Managed sensitive and escalated cases with professionalism and confidentiality, ensuring adherence to company standards
- Evaluated YouTube content for policy compliance, documenting potential issues for escalation to moderation teams
- Applied structured judgment in evaluating content against platform guidelines
- Maintained high accuracy in documenting findings and case details in web-based systems
- Coordinated with cross-functional teams for timely reporting and resolution of policy-related concerns
- Consistently met productivity, quality, and SLA standards in a high-volume environment (40 cases daily)
Hindi Bilingual Healthcare Technical Support Representative
Sitel Philippines Corporation
04.2021 - 09.2021
- Guided users through product setup, troubleshooting, and technical issue resolution to enhance user experience
- Delivered chat and email support for CGM devices, ensuring user satisfaction and effective issue resolution
- Managed sensitive and escalated cases with professionalism, maintaining trust and compliance
- Maintained performance metrics including quality, productivity, and compliance
- Collected and documented detailed case information following structured healthcare compliance standards
- Escalated product or safety concerns according to regulatory protocols
Hindi Bilingual E-commerce Technical Support (Chat, Email & Voice Support - Shopify)
TaskUs Philippines
07.2019 - 11.2020
- Delivered high-volume support via chat, email, and voice to Shopify merchants and customers.
- Guided users in store setup, product listings, payment issues, and technical troubleshooting for optimal platform utilization.
- Achieved KPI targets for response time, accuracy, and customer satisfaction
- Escalated complex cases to relevant teams for timely resolution.
- Audited account activities and customer concerns to ensure adherence to policy compliance.
- Accurately documented interactions in CRM and case management systems.
- Executed daily responsibilities with precision and attention to detail.
Education
Bachelor of Commerce -
Symbiosis College of Arts And Commence
Pune, IndiaSkills
- Content evaluation
- Quality assurance
- Compliance assessment
- Case documentation
- Escalation management
- SLA and KPI adherence
- High-volume case management
- Chat and email support
- Customer inquiry handling
Accomplishments
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Certification
Google Digital Marketing Certification – Udemy
Timeline
Senior Hindi Bilingual Content Support Specialist
Cognizant Technology Solutions Philippines Inc
10.2021 - 02.2026
Hindi Bilingual Healthcare Technical Support Representative
Sitel Philippines Corporation
04.2021 - 09.2021
Hindi Bilingual E-commerce Technical Support (Chat, Email & Voice Support - Shopify)
TaskUs Philippines
07.2019 - 11.2020
Bachelor of Commerce -
Symbiosis College of Arts And Commence