Jarah Mae B. Sangalla
Angeles City
Summary
To secure a position where I can utilize my exceptional skills in online booking management, efficient cleaning practices, and extensive experience in the industry gained over five years, contributing to the success of the organization while further enhancing my professional growth. Highly-qualified Housekeeping Supervisor offering 7 years+ of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hands on Location Manager
Enamorado Studios
Angeles City, Province Of Pampanga, Philippines
09.2017 - Current
- Managing (online) reservations
- Implementing Covid-19 cleaning protocols
- Coordinating check in and check out multiple properties, Hands on all round cleaning
- Performing simple repairs and maintenance tasks
- Performing Safety checks
- Maintaining and reporting issues at the properties
- Supervising and assisting caretaking staff
- Managing inventory and supplies, Handling guest reviews and comments
- Improved guest satisfaction by promptly addressing maintenance requests and ensuring a clean environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Trained new staff members on caretaking procedures, policies, and best practices to maintain high quality standards.
- Collaborated with management to develop strategies for improving overall facility operations and efficiency.
- Communicated effectively with owners, residents, and on-site associates.
Shift Leader / Troubleshooter
Hotel Saleh Group
Angeles City, Province Of Pampanga, Philippines
03.2015 - 07.2017
- Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Education
COVID-19 Cleaning
Online
Angeles City, Province Of Pampanga, Philippines01.2020
HRM Tourism -
Balibago Angeles City
01.2014
High School -
Surigao Sur Colleges
01.2010
Skills
- Guest Relations
- Assignment Management
- Bed making proficiency
- Bathroom cleaning proficiency
- Customer Service
- Communication and Interpersonal Skills
- Room Turnover
- Cleaning Practices
- Facilities Inspection
Certification
- Guest Relations, Hotel Saleh Group - 2017
- Guest Management - 2018
- Tesda Housekeeping - 2021
- Tesda Front Office - 2021
Languages
Tagalog
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Hands on Location Manager
Enamorado Studios
09.2017 - Current
Shift Leader / Troubleshooter
Hotel Saleh Group
03.2015 - 07.2017
COVID-19 Cleaning
Online
HRM Tourism -
Balibago Angeles City
High School -
Surigao Sur Colleges