Sanel Jean Sasi

Concerns such as:

-time writing/time sheets

- payroll

-travel/expense refunds

Answering calls, tickets/emails and chats regarding above concerns

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Provide alternative solutions to customers with financial hardships