SANDRO MORCOZO

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Worked effectively in fast-paced environments
• Handle customer interactions, including resolving inquiries for Facebook, such as content moderation, and providing support for e-commerce clients' social media presence

• CSR VOICE
• Executed sales strategies to achieve monthly targets and increase market share.
• Conducted product demonstrations and provided tailored solutions for diverse customer needs.
• Developed and maintained strong client relationships to drive customer satisfaction.

• CSR VOICE
• Implemented process improvements that streamlined customer interaction workflows.
• Collaborated with cross-functional teams to address complex customer issues promptly.
• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Managed high-volume call traffic while maintaining service quality standards.

• CSR VOICE
• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Managed high-volume call traffic while maintaining service quality standards.
• Provided product knowledge support, assisting customers with purchase decisions.

• Processed high volumes of data with accuracy and attention to detail.
• Reviewed and verified data for consistency and integrity before submission.

Receives goods for supermarket. checking quality and quantity before they can be displayed and sell to customers.

Receives goods for supermarket. checking quality and quantity before they can be displayed and sell to customers.