Hi, I’m
Sandra Marie Bargas
Retail Operations Assistant Supervisor/Telecommunications Industry
Savannah Glen B, Abilay Norte, Oton, Iloilo
Summary
Retail operations professional skilled in customer experience, inventory and branch cashiering, with strong remote collaboration, multitasking, and problem-solving abilities.
Overview
12
years of professional experience
4
Certifications
Work History
Smart Communications Inc
Assistant Branch Supervisor
06.2022 - 09.2025
Job overview
- Assisting on supervising branch flow and customer journey
- Supervising branch cashiering transactions
- Inventory custodian officer reliever
- Act as customer ambassador and branch lobby officer usually assisting 20-30 customers daily.
- Sales and customer service specialist reliever
- Encoding sales applications and after sales request
- Collaborating with Branch Manager on daily store reports, issues and insights.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Developed strong relationships with clients, leading to increased customer satisfaction and loyalty.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Supervised daily branch operations, ensuring compliance with company policies and procedures.
Smart Communications Inc
Customer Solutions Officer
02.2014 - 05.2022
Job overview
- Optimized customer experience by delivering superior services and effectively troubleshooting issues to at least 20 customers per day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members across departments to resolve issues efficiently.
LBP Service Corporation
Customer Solutions Assistant
06.2013 - 02.2014
Job overview
- Assisted 30 customers daily with product-related questions, feedback and complaints.
- Processed and issued product orders and service upgrades for customers.
- Maximized customer satisfaction by resolving service issues promptly.
- Developed empathetic client relationships
- Submitted proposal on different companies for selling of telecommunication postpaid plans
Education
West Visayas State University Iloilo City
Bachelor in Broadcasting from College of Mass Communications
Skills
Retail Operations & Operational Efficiency
Customer Support & Service Excellence
Customer Engagement & Issue Resolution
Problem-Solving & Effective Solutions
Relationship Building
Multitasking in Fast-Paced Environments
Compliance & Policy Adherence
Additional Information
- Knowledgable on the following systems and tools : Salesforce, Microsoft Outlook, SharePoint, and SAP.
Certification
Skills Readiness Program for Digital Payment Transformation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Continuity
07-2024
Information Security
09-2022
Assistant Branch Supervisor
Smart Communications Inc
06.2022 - 09.2025
Store Management Training
04-2022
Skills Readiness Program for Digital Payment Transformation
12-2021
Customer Solutions Officer
Smart Communications Inc
02.2014 - 05.2022
Customer Solutions Assistant
LBP Service Corporation
06.2013 - 02.2014
West Visayas State University
Bachelor in Broadcasting from College of Mass Communications