Sandra Serran

• Owning the end-to-end process from intake through closing the candidate ensuring unbiased and data-driven hiring process.
• Preparing the benefits package with Total Rewards manager.
• Recruiting for technical roles supporting Development, Engineering and Data Team.
• Being an ally and partner with the organization.
• Lead weekly meeting, Eat & Greet, Random-Coffee
• Average of 35 calls/weekly; 3 on-sites/weekly; 3 hires/ monthly.
• Projects and Initiatives : Company branding, HBCU partnerships, Sourcing channel, Creating SOPs, Playbook & LWI

• Independent Contractor working as a Recruiter with full life-cycle recruiting process, from intake, sourcing candidates, leading through an interview process, negotiation, offer to close. I value partnerships with candidates, clients and hiring managers in order to achieve higher goals.
• Roles that I have sourced and recruited for [Software Engineer, Hardware Engineer, Electrical Engineer, Technicians, Lab Manager, Digital Strategists, Paid Media Manager, Customer Success, Project Coordinator, Product Manager, AE, SDR, BDR]
• Clients : Wavemaker Labs (VC - Robotics&Automation), CSVNow/ Fivetran, Faronics, Emotive (Software Company), 1o8 (Marketing Agency), Odgers Berndtson (Executive Search).

• Working on Top of the funnel conducting phone interviews to create a shortlist of qualified candidates within 48hrs.
• Conducting phone interviews for about 20-35/day combination of successful and voicemail.
• Mediating between candidates, recruiters, and hiring managers.
• [Project] Lead on screening candidates for start-up airport in Ontario, CA reports to Director of Talent Acquisition.
• [Project] In charge in monitoring the re-hiring employees that were laid off during pandemic, ensuring that they went through the process of pre-employment procedures. Run the report of background and drug test and send over to HR Director.
• [Project] Take on the project of Sourcing for Technical roles [Active Directory, Electrical Engineer, and Chief Information Security Officer] reports to Director of Talent Acquisition and HR Director.

Family time

Taking courses

• Source passive candidates for different Tech and Non-tech roles.
• Assisted and coach new hires to processes and help them onboard
• Serves as point of contact to the team
• Roles that I have source are [Variety of roles within Digital Marketing, Web Designer, Front End, Back End, DevOps, Writers, Data Entry, Accountant, Sales People etc.]
• [Project - Mitratech] Recruitment Specialist wherein I review resumes, conduct initial screen, schedule interviews, facilitate exam for Desktop IT role.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Trained, oversaw and mentored new team members to strengthen performance and job expertise.
• Engaged clients in person and over phone to answer questions and address complaints.

• Documented client progress through case notes and documentation.
• Led corporate-wide initiatives to help guide enterprise and business level goals.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Worked with customers to understand requirements and provide exceptional service.
• Worked with Vendor to resolve problems, improve operations, and provide exceptional customer service.
• Responded to customer inquiries via phone, email, and web-based platforms.