Summary
Work History
Education
Skills
Software
Timeline
Work Availability
Overview
Work Preference
Generic
SANDRA MAY SARMIENTO

SANDRA MAY SARMIENTO

EXECUTIVE VIRTUAL ASSISTANT
Carmona, Province Of Cavite,CAV

Summary

With 13 years of experience in the BPO sector and an additional 4 years as a freelance professional, I have honed my skills in managing diverse lines of business across various industries. My commitment to delivering excellent customer service, improving satisfaction, and meeting sales goals has consistently driven my success. I maintain a high level of product knowledge, enabling me to effectively promote and provide value to clients and businesses.

Work History

Marketing Manager

Garranto Academy Malaysia
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Trained junior marketing staff, elevating team capabilities and performance.
  • Conducted market research to identify new opportunities and target markets.

Business Development Manager

Garranto Academy
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.

Executive Assistant

Yokai Express
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Wrote reports, executive summaries and newsletters.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Account Manager - B2B Business Development

Honcho
  • Client Support: Determine and provide assistance tailored to client business needs for a seamless process
  • Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Secured new business opportunities through networking and relationship-building activities.
  • Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
  • Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.

Customer Experience Manager

LTVPlus
  • Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
  • Established cross-functional teams for improved communication between departments and better customer experiences.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.

Level II Agent & Sales Associate

Loop Contact Solutions
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Developed new business and managed new and existing clients.

Sr. Business Analyst

Techquora
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Generated ad-hoc reports to evaluate specific business requirements.

Customer Service Associate

Sychrony Financial
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.

Customer Service Representative

Teletech
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

English Instructor

Phil-Hae Hub
  • Employed diverse teaching approaches to help students of all abilities understand material.
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
  • Developed lesson plans and adapted curriculum to meet individual needs of students
  • Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
  • Developed student comprehension by incorporating visual aids, multimedia presentations, and group activities.

Customer Service Representative

APAC Customer Service
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Secondary Education Major in Religion

De La Salle University Dasmarinas
Dasmarinas Cavite

Skills

Business development

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Software

Zendesk

HubStaff

HubSpot

GoHighLevel

Salesforce

LinkedIn

Gorgias

Timeline

Marketing Manager

Garranto Academy Malaysia

Business Development Manager

Garranto Academy

Executive Assistant

Yokai Express

Account Manager - B2B Business Development

Honcho

Customer Experience Manager

LTVPlus

Level II Agent & Sales Associate

Loop Contact Solutions

Sr. Business Analyst

Techquora

Customer Service Associate

Sychrony Financial

Customer Service Representative

Teletech

English Instructor

Phil-Hae Hub

Customer Service Representative

APAC Customer Service

Bachelor of Secondary Education Major in Religion

De La Salle University Dasmarinas

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

13
13

Customer Service Support

10
10

Email &Chat Support

9
9

Lead Generation

5
5

Project Management

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

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SANDRA MAY SARMIENTOEXECUTIVE VIRTUAL ASSISTANT