Sandra Pilapil
Taguig, Metro Manila
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
7
7
Certifications
Work History
Buffet Attendant
Magsaysay Maritime Corporation
04.2023 - 03.2024
- Optimized buffet presentation through careful arrangement of dishes according to aesthetic appeal and accessibility for guests.
- Safeguarded guest health by consistently checking food temperature levels and promptly reporting any discrepancies to management.
- Minimized wait times for guests, skillfully managing busy periods while maintaining high-quality service standards.
- Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during buffet hours.
- Maximized operational efficiency by anticipating guest needs in advance, proactively prepping necessary supplies or refilling stations before depletion occurred.
- Fostered strong working relationships with colleagues through effective communication and teamwork during shifts.
- Boosted overall restaurant cleanliness, routinely clearing tables, and disposing of used plates and utensils.
- Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
- Earned a reputation for punctuality and reliability, consistently arriving early to shifts and performing tasks with minimal supervision.
Hotel Assistant
Magsaysay Maritime Corporation
03.2022 - 01.2023
- Wash, rinse and sanitize dishes, pots, pans, and all other galley utensils.
- Operate various cleaning equipment.
- Clean all kitchen equipment and machines.
- Handle and dispose of chemicals and food waste.
- Participate in all safety drills and trainings as schedule
Food Service Supervisor
Sodexo At Google Philippines
08.2017 - 03.2022
- Created an inviting atmosphere by overseeing dining area layout changes or adjustments based on guest feedback or specific event requirements.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Ensuring the best customer service is received by staff and clients.
- A high level of communication and leadership skills.
- Leading by example, demonstrating great team work and showing the ability to both give and follow instruction.
- Ensuring that your team has the relevant training, development and performance reviews to enable them to satisfy both personal and client expectations. Assisting with the preparation of and the serving of all meals and beverages to customers.
- Ensuring that the kitchen and service areas are clean and tidy.
- Ensuring health and safety regulations are followed.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Established and managed team schedules and shift assignments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food inventory and supplies to prevent waste.
Shift Manager (Promoted)
Shakey's Philippines
07.2014 - 08.2017
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Promoted a positive work environment through open communication and constructive feedback.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Captain Waiter
Shakey's Philippines
05.2010 - 06.2014
- Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times.
- Showed high-level understanding of fine/casual dining standards and practices.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Restaurant Staff Member
Shakey's Philippines
10.2008 - 04.2010
- Execute excellence guest service at all times.
- Maintain the organization of the assigned stations. Cleanliness and sanitation is strictly followed.
- Ensures Standard Operating Procedures are being followed.
- Prepare different kinds of food from beverages up to dessert.
- Ensures inventory of the stocks are being performed before and after duty.
Education
Vocational - Computer Secretarial
University of Makati
Makati City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Makati High School
04.2001 -
Elementary -
Cembo Elementary School
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Food safety knowledge
undefinedAccomplishments
Supervisor of the Month
September 2017
Sodexo at Google Philippines
Best in Class Batch 7
Management Development Program
2014
Shakey’s Philippines
Best Service Enhancement and Leadership Support (S.E.A.L.S)
October 2013
Shakey’s Mall of Asia
Shakeys S.E.A.L.S Team Leader
June 2012 – March 2013
Shakeys Battle of the Pizzamaster Contender YEAR 2
1st Runner up Skills Category
2011
Employee of the Month
Area 3 Awarding Newport
January 2010
Shakey’s Mall of Asia
S.E.A.L.S Star Performer
International Family Food Services Inc.
October to December 2009
Shakey’s Philippines
Front of House of the Month
Shakey;s Mall of Asia
February 2008
Certification
Allergen Management Training
Timeline
Buffet Attendant
Magsaysay Maritime Corporation
04.2023 - 03.2024
Hotel Assistant
Magsaysay Maritime Corporation
03.2022 - 01.2023
Basic Training SOLAS
02-2022
Allergen Management Training
08-2021
Servsafe
10-2018
Food Service Supervisor
Sodexo At Google Philippines
08.2017 - 03.2022
Shift Manager (Promoted)
Shakey's Philippines
07.2014 - 08.2017
Management Development Program
06-2014
Product Quality Controller (Dual Specialization)
10-2013
Service Enhancement and Leadership Support
05-2013
Captain Waiter
Shakey's Philippines
05.2010 - 06.2014
Restaurant Train the Trainer Workshop
10-2009
Restaurant Staff Member
Shakey's Philippines
10.2008 - 04.2010
Vocational - Computer Secretarial
University of Makati
04.2001 -
High School Diploma -
Makati High School
04.2001 -
Elementary -
Cembo Elementary School
04.2001 -
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