SANDRA ELEANORE L. CALOPEZ
ERP Service Desk Supervisor
Caloocan City, Metro Manila,00
Summary
I have more than a decade of experience in Software Management, System Administration, Client Support and Project Management, and Data Privacy. I am now seeking a consultation position in the field of IT industry, where I can apply my knowledge and skills for continuous improvement.
Personable and organized professional with knack for problem-solving and team leadership. Possesses comprehensive understanding of IT support processes and proficiency in managing help desk software. Committed to optimizing service desk operations and enhancing user satisfaction.
Overview
18
18
years of professional experience
13
13
years of post-secondary education
10
10
Certifications
Work History
SERVICE DESK CONSULTANT
IT Group Inc.
Quezon City
06.2024 - 11.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Supervise Team in handling Oracle Netsuite ERP
- Manage client relationship
- Support Team in handling clients
SERVICE DESK SUPERVISOR
IT Group Inc.
11.2021 - 06.2024
- Supervise Team in handling Oracle Netsuite ERP
- Manage client relationship
- Support Team in handling clients
- Functional Requirements Documentation
- Participate in Internal and External meeting
IT & DATA PRIVACY CONSULTANT
Exceture Inc.
02.2021 - 05.2021
- Company Overview: Quality Assurance Review Company In-house ERP
- Functional Requirements Documentation for the client
- Data Privacy Assistance for the clients
- Participate in Sales Pitch Meeting for Software Engineering & IT Consulting Products & Services
- Prepares and/or updates manuals for the policies, systems, and procedures based on ISO 27001
- Provides learning sessions to end users of applications and systems
- Quality Assurance Review Company In-house ERP
I.T. OFFICER
MacroAsia Airport Services Corporation
08.2011 - 11.2020
- Act as IT support
- Ensures efficient IT infrastructure for the effective operation of the company
- Prepares and control of the IT budget every year
Prepares SGV audit report for IT - Implements software licensing acquisition within the organization
Prepares application for the internet/telephone needs within the organization - Updates inventory for all Hardware/Software/Licenses and other types of documentation
- Prepares and/or updates manuals for the policies, systems, and procedures
JUNIOR PROGRAMMER
Triplex Enterprise Inc.
02.2011 - 06.2011
- Provide technical assistance to all departments including procedural documentation
- Provide client support and technical issue resolution via remote, phone and other electronic medium
- Configure and administer Linux Server to act as a gateway server and Openfire server
- Install and configure PC hardware, operating systems and its applications
- Monitor and maintain PC, computer systems and networks
- Encode data to the system as well as do extract reports from the system
- Provide Cash Advance & Liquidation Summary of all the shipment per folder
IT NOVICE SYSTEM ADMINISTRATOR
Praetech Inc.
05.2010 - 10.2010
HR ASSISTANT 1 - PAYROLL ASSISTANT
MacroAsia Airport Services Corporation
03.2008 - 05.2010
- Inputted data from time summary sheets to computerized payroll system
- Ensured the accuracy of all the data in the payroll system
- Handled voluntary and involuntary deductions
- Communicate with employees regarding changes in salary, benefits, and loan application
- Reviewed and set up selected payroll deductions according to Human Resources Information systems guidelines and program parameters
- Communicate with the employees inquiries and concerns
- Updated the employee's record to the payroll system
- Created reports for information pertaining to payroll and for government agencies
- Performs other duties as assigned by HR Manager
- In charges of monitoring the AWOL/Tardiness of the employees
- In charge of monitoring the manpower requirements, coordinates with the respective branch/department officers and prepares an updated plantilla concerning positions being handled on a monthly basis
- Safe keep the 201 files of probationary employees, applicants' active and dead files
- Prepared ID for new hires/renewal & replacement for positions being handled
- Monitored performance for all probationary employees for positions being handled
- Performed other related tasks that may be assigned from time to time
HR ASSISTANT 1 - 201 FILES EMPLOYEE RELATIONS
MacroAsia Airport Services Corporation
12.2007 - 02.2008
PASSENGER SERVICE AGENT
MacroAsia Airport Services Corporation
01.2007 - 11.2007
- Assist passengers that requires special assistance, such as disabled passengers, adults with infants, etc
- Check-in passengers using Amadeus system and can use manual system
- Monitored hand-held baggage of passengers
- Do boarding announcement at Arrival and Departure Area
- Handled Korean Air, Air Philippines, Pearl Pacific
Education
Master of Science - Information Technology
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines 04.2016 - Current
BS - COMPUTER SCIENCE
La Consolacion College Manila
01.2002 - 01.2006
Skills
Technical Knowledge
Analytical Skills
Leadership
Human Resource Management
Service level management
Project Management
Ticketing system proficiency
IT departmental Budget Planning
Escalation handling
Operations
Incident management
Task Delegation and Assignments
ITIL framework
Financial Software Management
Problem-solving skills
Microsoft Office Applications
Listening skills
Hardware Troubleshooting
Microsoft office
Network Troubleshooting
Certification
Office 365, LinkedIn, 10/01/20
Awards
- Loyalty Awardee - 5 Years in Service, MacroAsia Services Corporation
- Loyalty Awardee, La Consolacion College Manila
- Loyalty Awardee, St. Jude Academy
Projectshandled
- Philsoft HRIS/Payroll System Migration to Payruler Cloud Based HRIS/Payroll System, Project Lead in IT, 2019
- EPICOR Migration to SAP B1 9.1, Steering Committee, 2017
- BIR Permit in Computer Accounting System, Project Lead in IT, 2018
- Yearly BIR Generation of Accounting Books, 2011-2019
- 128 Tech HRIS/Payroll System Migration to Philsoft HRIS/Payroll System, Project Lead in IT, 2016
Timeline
SERVICE DESK CONSULTANT
IT Group Inc.
06.2024 - 11.2024
SERVICE DESK SUPERVISOR
IT Group Inc.
11.2021 - 06.2024
IT & DATA PRIVACY CONSULTANT
Exceture Inc.
02.2021 - 05.2021
Master of Science - Information Technology
Polytechnic University of The Philippines
04.2016 - Current
I.T. OFFICER
MacroAsia Airport Services Corporation
08.2011 - 11.2020
JUNIOR PROGRAMMER
Triplex Enterprise Inc.
02.2011 - 06.2011
IT NOVICE SYSTEM ADMINISTRATOR
Praetech Inc.
05.2010 - 10.2010
HR ASSISTANT 1 - PAYROLL ASSISTANT
MacroAsia Airport Services Corporation
03.2008 - 05.2010
HR ASSISTANT 1 - 201 FILES EMPLOYEE RELATIONS
MacroAsia Airport Services Corporation
12.2007 - 02.2008
PASSENGER SERVICE AGENT
MacroAsia Airport Services Corporation
01.2007 - 11.2007
BS - COMPUTER SCIENCE
La Consolacion College Manila
01.2002 - 01.2006