SAN ABAY
ONBOARDING SPECIALIST
Bacolod City, Province Of Negros Occidental,NEC
Summary
Diligent Corporate Trainer with strong background in managing and enhancing onboarding processes. Expertise in creating seamless onboarding experiences that foster team integration and organizational understanding. Proven ability to utilize communication and organizational skills to ensure new hires are well-prepared and supported.
Overview
10
10
years of professional experience
4
4
Certifications
1
1
Language
Work History
Onboarding Specialist
VALOROO
11.2024 - Current
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
- Leveraged technology platforms to streamline administrative tasks associated with the onboarding process, enhancing overall efficiency and user experience for both HR professionals and new hires alike.
SENIOR TRAINER I
Concentrix Convergys Phils. Inc.
12.2018 - 12.2024
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
- Increased employee competency by developing and delivering comprehensive training programs.
- Oversaw day-to-day functions of training department.
- Aligned learning objectives with organizational goals, driving increased productivity and business results.
- Stayed current with industry trends and best practices, ensuring continuous relevance of training content.
Telemarketer
Telesynergy Corp.
01.2017 - 12.2018
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Customer Advocate
RMS Collect Phils. Inc an IQor Company
04.2017 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
Sales Associate II
Convergys
Bacolod City, Negros Occidental
08.2016 - 01.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Retention Agent
Panasiatic Solutions
Bacolod City, Negros Occidental
12.2015 - 08.2016
- Conducted regular follow-up calls with at-risk customers, ensuring their continued satisfaction and commitment to the company.
- Increased upsell opportunities by identifying additional products or services that met individual clients'' needs.
Skills
Performance tracking
Certification
Certified Virtual Trainer
Education
No Degree - Financial Management
CARLOS HILADO MEMORIAL STATE UNIVERSITY
BACOLOD CITYWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 12 in the development of TRAINING AND QUALITY DASHBOARD.
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekStock Options / Equity / Profit Sharing401k matchQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Upper intermediate (B2)
Timeline
Onboarding Specialist
VALOROO
11.2024 - Current
Lean Six Sigma Yellow Belt
06-2022
SPOT Training for People Managers
12-2021
Concentrix English Evaluation Tool Certified
12-2020
Certified Virtual Trainer
04-2020
SENIOR TRAINER I
Concentrix Convergys Phils. Inc.
12.2018 - 12.2024
Customer Advocate
RMS Collect Phils. Inc an IQor Company
04.2017 - 05.2018
Telemarketer
Telesynergy Corp.
01.2017 - 12.2018
Sales Associate II
Convergys
08.2016 - 01.2017
Customer Retention Agent
Panasiatic Solutions
12.2015 - 08.2016
No Degree - Financial Management
CARLOS HILADO MEMORIAL STATE UNIVERSITY
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