SAMUEL MORILLO
IGUIG
Summary
Adept at enhancing client satisfaction and streamlining claim processes, my tenure at PhilHealth Regional Office II honed my analytical thinking and team collaboration skills. Specializing in risk analysis and customer relationship development, I boosted membership and collection performance significantly, demonstrating a commitment to excellence and a proactive approach to professional challenges.
Adaptable and detail-oriented professional with strong foundation in financial principles and customer service. Possesses comprehensive understanding of insurance policies and regulations, with developed skills in data analysis and risk assessment. Committed to leveraging analytical abilities and interpersonal skills to contribute to company's success.
Developed strong analytical and problem-solving skills within structured insurance environment, with focus on risk assessment and customer service. Proven ability to navigate complex data and provide clear, actionable insights. Seeking to transition into new field, utilizing expertise in analysis and client relations to drive results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
AWARDS RECEIVED DURING MY TERM:
CERTIFICATE OF RECOGNITION- Contributoe for the TOP 2 Performing PRO on Satisfied Customers (Individual Category)
CY 2022
CERTIFICATE OF RECOGNITION- Most Effective Team in Employer Management
(CY 2023)
CERTIFICATE OF RECOGNITION- Service Provision Through Social Marketing
CERTIFICATE OF RECOGNITION- HIGHEST COLLECTION PERFORMANCE OVER TARGET FOR CY 2024
ACADEMIC HONORS/AWARDS
CUM LAUDE (BS DevCom)
DEANS LIST (Doctor of Philosophy) - 1.13 GWA
Overview
26
26
years of professional experience
Work History
CHIEF SOCIAL INSURANCE OFFICER
PHILHEALTH- LHIO SANTIAGO CITY
06.2019 - Current
- Enhance membership and collection efficiency through regular reviews of workflows, procedures, and systems for improvement opportunities.
- Provide ongoing support and guidance to team leaders members, fostering a positive work environment conducive to professional growth and development.
- Collaborate with marketing department to develop targeted campaigns for promoting new programs and products, resulting in increased membership and collection perforamance.
- Conduct thorough reviews of new policy applications for accuracy and uniform interpretation to all members and stakeholders within the 4th district of the of Isabela and Quirino Province, respectively.
- Manage large employer, retail and micro employee accounts while maintaining strict adherence to deadlines, guaranteeing timely completion of all tasks related to employer account management.
- Assist LHIO Santiago City team in developing annual budgets and financial plans, taking into account factors such as needs and priorities of the office.
- Maintain up-to-date knowledge of PhilHealth policies and regulations, enabling co-workers' and stakeholders' awareness and information.
- Develop strategic plans for day-to-day financial operations.
- Analyze business processes to identify cost savings and operational efficiencies.
- Implement and regularly reviewe financial or collection reports to generate accurate and reliable financial data.
- Create financial dashboards to provide insights into key performance indicators.
- Enhance client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Coordinate with various hospitals and health centers for the effective implementation of various programs such as TB DOTS, KonSulTa, Maternity and other programs of PhilHealth.
- Transact with the LCEs and other key government officials for the smooth implementation of the National Health Insurance Program and Universal Health Care.
PUBLIC RELATIONS OFFICER III
PHILHEALTH REGIONAL OFFICE II
03.2009 - 01.2019
- Execute social media plans to create cohesive online presence of Philhealth particularly in the Cagayan Valley.
- Provide internal communication support, facilitating information flow among employees and divisions.
- Produce and distribute internal and external communications to stakeholders.
- Forge strong media relationships to further public relations goals in the region.
- Organize successful press events, ensuring maximum exposure for product launches and announcements.
- Monitor media coverage closely, and make recommendations for future strategies.
- Develop strong relationships with key stakeholders within the industry.
- Achieve positive media placements by writing compelling press releases, articles, and opeds.
- Coordinate interviews between Philhealth's officers and members of the press to convey key messages and updates on Universal NHIP strategises and plans
- Assistwith marketing to increase public awareness and customer engagement.
- Gather information on customer opinions
- Train PR team members in various aspects of public relations management, cultivating talent within the department.
- Communicate with media weekly to build relationships and optimize press coverage.
- Maintaine an up-to-date database of relevant contacts in media outlets for easy access during outreach efforts.
- Secure positive media coverage for the organization, pitching stories to journalists and editors.
- Write press releases for routine use and posting to Philhealth website.
- Produce and distribute brochures, newsletters and press kits.
- Coordinate media interviews with PHIC organization officers and key staff and select members.
- Monitor media coverage and produced detailed reports to analyze impact of PR efforts.
- Collaborate with internal and external stakeholders to identify key messages and create compelling content for PHIC press releases and other materials.
- Engage in professional networking to maintain strong relationships with communications and media professionals in the region to drive partnerships and effective dissemination of information or communications.
Social Insurance Officer II
PhilHealth Regional Office II
06.2007 - 02.2009
- Enhance client/beneficiaries satisfaction by addressing inquiries and resolving issues related to claims availment
- Streamline claim processing by effectively collaborating with medical officers and key officers in the head office
- Maintaine up-to-date knowledge of claims processing rules and regulations for efficient implementation
- ProvideNongoing support and guidance to claims verifiers and adjudicators fostering a positive work environment conducive to professional growth and development.
- Conducte thorough reviews of policy applications for accuracy and uniform implementation.
- Provide exceptional customer service by promptly responding to client questions and concerns regarding claims availment and benefits
- Strategize actions for the smooth processing and payment of aging claims
- Monitors performance of staff and the claims processing section
MEMBER SERVICES OFFICER II
PHILHEALTH REGIONAL OFFICE II
05.1999 - 05.2007
- Mentor team members (job orders) helping them develop their skills and advance in their careers.
- Maintain strict adherence to PhilHealth regulations particularly on membership registration and updating minimizing risk exposure for the Philhealth organization.
- Enhance communication between team members by helping the Section Head organize regular meetings and fostering open dialogue.
- Establish effective relationships with key stakeholders both internally and externally (national agencies and others) for increased collaboration opportunities.
- Collect, arrange, and input member and employer information into database system of PhilHealth.
- Generate reports on membership generation and build-up.
- Maintain database systems to track and analyze operational data.
- Educate co-workers staff on organizational mission and goals to help employees achieve success.
- Assist in the conduct of regular reviews of membership operations and identified areas for improvement.
- Conduct information campaigns among employers within the Cagayan valley region
Education
Master of Science - DEVELOPMENT COMMUNICATION
ISABELA STATE UNIVERSITY
Cabagan, Province Of Isabela, PhilippinesPh.D. - EDUC'L MANAGEMENT
CAGAYAN STATE UNIVERSITY
APARRI, CAGAYAN07-2021
Master of Arts - PUBLIC ADMINISTRATION
UNIVERSITY OF LA SALETTE
Santiago, Province Of Isabela, Philippines05-2001
Bachelor of Science - DEVELOPMENT COMMUNICATION
ISABELA STATE UNIVERSITY
Cabagan, Province Of Isabela, Philippines04-1997
Skills
- Client needs assessment Risk analysis
- Teamwork and collaboration Customer service
- Attention to detail Problem-solving abilities
- Multitasking Reliability Excellent communication
- Critical thinking Organizational skills
- Effective communication Decision-making
- Team building leadership
Professionalism
Affiliations
- MEMBER- ASSOCIATION OF DEVELOPMENT COMMUNICATORS, EDUCATORS AND PRACTITIONERS OF THE PHILIPPINES (ADCEPP)
- OFFICER- THE ORDER OF THE PHILIPPINE EAGLES (TFOE)- TUGUEGARAO CITY MOOG NG AGUILA EAGLES CLUB
Timeline
CHIEF SOCIAL INSURANCE OFFICER
PHILHEALTH- LHIO SANTIAGO CITY
06.2019 - Current
PUBLIC RELATIONS OFFICER III
PHILHEALTH REGIONAL OFFICE II
03.2009 - 01.2019
Social Insurance Officer II
PhilHealth Regional Office II
06.2007 - 02.2009
MEMBER SERVICES OFFICER II
PHILHEALTH REGIONAL OFFICE II
05.1999 - 05.2007
Master of Science - DEVELOPMENT COMMUNICATION
ISABELA STATE UNIVERSITY
Ph.D. - EDUC'L MANAGEMENT
CAGAYAN STATE UNIVERSITY
Master of Arts - PUBLIC ADMINISTRATION
UNIVERSITY OF LA SALETTE
Bachelor of Science - DEVELOPMENT COMMUNICATION
ISABELA STATE UNIVERSITY
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