Samuel Inog
Summary
Detail oriented professional with extensive experience in IT support and office administration. Proficient in documentation practices and call management, with a focus on enhancing operational efficiency. Expertise in conflict resolution and account management, ensuring high levels of customer satisfaction. Committed to delivering exceptional service and technical support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
Brgy, San Pedro Puerto Princesa City Palawan
09.2023 - Current
- Resolved customer inquiries via phone and chat support, ensuring timely solutions to enhance customer satisfaction.
- Managed customer accounts and updated information accurately.
- Documented interactions in the customer relationship management system.
- Handled escalated complaints with professionalism and empathy, fostering positive customer relationships.
Administrative Aide
Local Goverment Unit
Brooke's Point Palawan
07.2022 - 07.2023
- Filed documents and maintained accurate records to support efficient office operations.
- Drafted correspondence and reports to improve communication within the department.
- Collaborated with team members to streamline daily office operations.
IT Office
Adventist Hospital Palawan
Puerto Princesa City Palawan
03.2022 - 05.2022
- Managed IT infrastructure and systems for healthcare operations.
- Supported software installation and maintenance for hospital staff.
- Collaborated with teams to enhance data security measures.
- Conducted training sessions on new technologies for hospital personnel.
Working Student ( Cafeteria Dept)
Central Philippine Adventist Collage
Alegria Murcia Negros Occidental
06.2016 - 08.2020
- Prepared and served food items efficiently to meet high demand in fast-paced environment.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safe and pleasant dining experience.
- Assisted with inventory management and stock rotation of food supplies.
- Operated kitchen equipment safely to uphold food safety standards.
Education
Bachelor of Science - Information System
Central Philippines Adventist Collage
Alegria Murcia Negros Occidental06-2022
Skills
- Customer service excellence
- Call handling and management
- Customer relationship management
- Account management
- Conflict resolution
- Technical support
- Administrative support
- Office administration
- Process improvement
- Team collaboration
- Email management
- Documentation practices
- Hardware and software installation
- Network management
- Data security and IT support
- Software development
Certification
- Setting up computer
- Setting up computer server
- Maintaining computer system and networks
- Installed and configuring computer system
- GAD-oriented seminar
- OJT In Adventist Hospital Palawan as an IT Support
- Foundation of User Experience (UX) Design
Timeline
Customer Service Representative
Foundever
09.2023 - Current
Administrative Aide
Local Goverment Unit
07.2022 - 07.2023
IT Office
Adventist Hospital Palawan
03.2022 - 05.2022
Working Student ( Cafeteria Dept)
Central Philippine Adventist Collage
06.2016 - 08.2020
Bachelor of Science - Information System
Central Philippines Adventist Collage