Samuel Alatiit Borja

• As a Customer Success Representative at SuccessCoaching, I connect with clients to understand their needs and guide them in achieving their goals with obtaining their certification and smooth training experience
• My strong communication and problem-solving skills help me build lasting relationships and ensure client satisfaction.
• Manages over 60 tickets per day, processed via HubSpot, Intercom and email
• I'm proud to be part of a team dedicated to empowering individuals through effective training and certification —all from the comfort of my home!

In my role as a Wells Fargo Customer Service Representative for Deposit Accounts, I am dedicated to providing comprehensive support to customers

• From addressing inquiries to facilitating transactions and offering guidance on account management, I prioritize delivering exceptional service
• My goal is to foster satisfaction and trust while building enduring relationships with each customer
• Managed approximately 80 incoming calls per day for customers.

• As the Talent Scout, Payroll, and Operations Leader at Sun Agency, Ph., I'm entrusted with the dynamic responsibility of overseeing talent acquisition, managing payroll for over 200 online streamers, and providing operational leadership to 10 team leaders on the UPLIVE streaming platform
• From identifying top-tier talent to ensuring timely compensation and optimizing operational efficiency, I leverage my expertise to drive success in the vibrant world of online streaming

• As the Executive Assistant to the School Director and Language Instructor, I play a pivotal role in harmonizing administrative functions with academic pursuits
• Tasked with managing the director's calendar, coordinating meetings, and handling correspondence, I ensure the seamless operation of the school's administrative affairs
• Beyond administrative duties, I bring my expertise as a language instructor to the table, guiding students and collaborating with fellow instructors to foster a vibrant language learning environment
• Whether facilitating language lessons, supporting student inquiries, or assisting with curriculum development, I am committed to promoting organizational efficiency and educational growth hand in hand

• Customer Service Representative at Synchrony Financial, I provide dedicated support for private labeled credit cards
• Serving as a subject matter expert in customer service, I assist cardholders with inquiries, transactions, and issue resolution, ensuring satisfaction and loyalty
• Managed approximately 60 incoming calls per day from customers

• As a part of Express Scripts, I handle Blended Back Office and Voice Customer Service for Prescription Benefits
• My role is crucial in ensuring smooth operations and client satisfaction
• Combining expertise in back-office operations and customer service, I support our clients efficiently and accurately
• I'm proud to contribute to improving healthcare outcomes and enhancing the patient experience