SAMMUEL DELA CRUZ
Junior Operations Manager
Marilao
Summary
Knowledgeable Manager proficient in scheduling, cash handling, and team management. Successful at overseeing all areas of operations. Keen to develop and advance professionally to take on more challenging positions.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Junior Operations Manager
ZUS Coffee Philippines
06.2024 - Current
- Provides direction and strategy to all Outlet Managers to drive growth in the respective area.
- Set goals, monitor work, and evaluate results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.
- Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.
- Systematically cultivates and maintains long-term, collaborative relationships with key stakeholders and works closely with other Departments to achieve mutual goals.
- Keeps abreast with current issues affecting Branches and develops strategies to address these issues.
Store Manager
Joybean Food Masters Corp
09.2019 - 05.2024
- Knowledgeable in: P&L, Food Costing, Labor Costing, Food Safety, Quality in general.
- Monitored stock levels and use to improve ordering efficiency and minimise waste.
- Championed 100% guest satisfaction by providing an excellent experience.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Manage day-to-day operations of the store, including opening and closing procedures.
- Monitor inventory levels and place orders for supplies as needed.
- Track and analyze key performance indicators (KPIs) to make data-driven decisions for continuous improvement.
- Prepare and manage the cafe's budget, striving to meet financial targets
Shift Manager
Cafe France Corp
05.2018 - 07.2019
- Monitored stock levels and use to improve ordering efficiency and minimize waste.
- Arranged food counters beautifully, creating appealing visual displays to pique customer interest.
- Reviewed sales regularly, closely monitoring trends to improve profitable product ranges.
- Led by example in delivering exceptional customer care, greeting cafe guests with warmth and professionalism.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Minimised loss and misuse of equipment through proper supervision and staff training.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
Food and Beverage Associate
Specialty Food Retailers, Inc.
11.2015 - 05.2016
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Took orders and used upselling techniques to enhance customer experience and increase sales.
- Processed cash and card payments accurately, ensuring efficient transactions for customers.
- Delivered food and drinks promptly in high-pressure environments, contributing to high customer satisfaction.
- Processed cash and card payments, providing correct change for cash purposes.
Education
BS - Hotel & Restaurant Management
Our Lady of Fatima University
Valenzuela01-2015
Skills
- Schedule Oversight
- Staff Inductions
- Training and Mentoring
- Project and Task Delegation
Certification
Basic Pollution Control Officers ( DENR-EMB COR No.2022-I3-R)
Timeline
Junior Operations Manager
ZUS Coffee Philippines
06.2024 - Current
Store Manager
Joybean Food Masters Corp
09.2019 - 05.2024
Shift Manager
Cafe France Corp
05.2018 - 07.2019
Food and Beverage Associate
Specialty Food Retailers, Inc.
11.2015 - 05.2016
BS - Hotel & Restaurant Management
Our Lady of Fatima University