ROMULO JR SAMSON
M
CEBU CITY (CAPITAL)
Summary
Experienced co-founder of MS Inc. overseeing VA Pro and Awe Creatives divisions, with over 10 years of expertise in BPO environments, operations, and strategic planning. Passionate about continuous learning and personal growth, brings a unique combination of skills to the virtual assistant role. Committed to exceptional support, aiming to boost efficiency and results through professionalism, adaptability, and proactive assistance. Organized, dependable, and willing to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
CEO, CTO
Murillo Samson Business Solutions
10.2022 - Current
- Co-founder and integral leader at MS Inc., overseeing operations in both divisions: VA Pro and Awe Creatives.
- Ensures top-notch virtual assistant services for clients across various industries in VA Pro, emphasizing professionalism and adaptability.
- Drives creativity and innovation within Awe Creatives, delivering impactful branding, creatives, social media management, influencer marketing, and corporate events solutions.
- Plays a pivotal role in making brands thrive through strategic planning and effective execution, fostering long-term success for MS Inc. through a commitment to excellence and a keen understanding of market dynamics.
Citrix Administrator
Teleperformance IT Park Lahug Cebu City
01.2018 - Current
- Manages the capacity of all VDI components and makes recommendations on future needs
- Exercises extensive flexibility in determining objectives and approaches to the most critical assignments
- Often acts independently to uncover and resolve issues associated with the development and implementation of technical programs
- Ability to configure and implement critical VDI solutions, including: AWS WorkSpace and AppStream 2.0, VMware Horizon, and Citrix
- Create documentation as it relates to the standardized topology, equipment, and configuration
- Mentor staff to maintain the Standard Operating Procedures (SOPs), 'As Is' documentation, Installation Instructions and any other required transition documentation as required
- Provide troubleshooting and problem solving for application issues
- Ensure asset management, including maintenance of VDI component inventory and related documentation
- Additionally, maintain plans for periodic and continual refresh and system updates
- Provide Tier III end-user rollout and troubleshooting support.
T3 Cloud Infrastructure Engineer
Amihan Global Strategies Phils.
09.2016 - 12.2017
- Provide technical support for all systems and network issues Microsoft Office, E-mail, internet access, faxing, printing, etc.) Act as the first line of support for all software/hardware malfunctions
- Maintenance support of application, database, and file servers (backups, administration, hardware)
- Instruct and educate staff/ individuals on a one-on-one basis
- Resolve technical problems; identify and diagnose problem escalation and solution tracking
- Anticipate hardware/software, communicating needs for planning and budgeting
- Install, maintain, and troubleshoot retail point-of-sale systems
- Prioritize work to resolve technical emergencies as they may occur
- Provides first level technical support during extended business hours and weekends
- Perform duties and projects as assigned
- Techcnologies include but not limitted to Citrix XenApp, XenDesktop, Basic Netscalers, Windows Servers, Active Directory, DHCP, Basic VMWare Operations, Basic Exchange administration, and other Citrix and Windows related artifacts.
Citrix Support & Administration
Teleperformance Philippines
05.2013 - 09.2016
- Contributed to capacity planning and creation of long term strategic targets for Citrix software systems
- Worked with Network Engineers and database administrators to install and maintain citrix systems
- Built and managed Citrix servers and applications
- Designed policies and procedures to establish Citrix system security via monitoring control and secure access
- Executed troubleshooting activities to restore systems from outages
- Suggested ideas to enhance performance of Citrix systems
- Created, deployed and maintained existing XenApp Infrastructure
- Built Citrix XenApp, Citrix Access Gateway and User profile management solutions
- Provided high level Engineering and Administration support for Windows server
- Designed and reviewed Information Technology procedures and practices
- Developed multi-tier and geographically scattered Citrix Infrastructure.
IT Support Specialist - Level 2
Aegis Inc.
01.2008 - 05.2013
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Enter commands and observe system functioning to verify correct operations and detect errors
- Oversee the daily performance of computer systems
- Microsoft Active Directory experience and user account management
- Citrix Systems experience and Pool Administrator
- Strong knowledge of Microsoft Office application software and Windows operating systems
- Experience with desktop imaging and set up of new computers
- Strong organization skills and ability to manage a constantly changing workload
- Excellent verbal and written English language skills, including solid presentation skills
- Experience with Windows 7
- Good interpersonal skills and an ability to work with others
- Positive and friendly attitude.
TRON eRep (Ticket Response - Level 3 Tech Support)
Peoplesupport Inc.
03.2004 - 03.2006
- Worked for 3 months or so as a Tier 1 Technical Support Agent
- Promoted to Tier 2
- As Tier 2 my responsibilities included taking escalated calls, and doing outbound calls for the clients customers who requested it
- Usually it's due to complex technical issues that Tier 1 failed to resolve
- Also assigned as OIC supervisor for 1 month, gaining all the responsibilities of a regular team supervisor
- Subsequently Transferred to the TRON department.
Customer Service Representative
Sykes Asia Inc.
10.2003 - 02.2004
- Level 1 CSR
- Chat Support for the eBay Account.
Education
Professional Certificate of Computer Science/Information Technology - Multimedia And The Internet
Informatics Computer Institute
Cebu CIty 06.2002 - 04.2004
Primary/Secondary School/"O" Level - undefined
Lanao Chung Hua School
Skills
Microsoft Office 365
Microsoft Windows
Internet Literacy
Websites
Digital Marketing
Social Media
Google Drive
Critical Thinking
Teamwork and Collaboration
Verbal Communication
Excellent Communication
Social Perceptiveness
Analytical and Critical Thinking
Timeline
CEO, CTO
Murillo Samson Business Solutions
10.2022 - Current
Citrix Administrator
Teleperformance IT Park Lahug Cebu City
01.2018 - Current
T3 Cloud Infrastructure Engineer
Amihan Global Strategies Phils.
09.2016 - 12.2017
Citrix Support & Administration
Teleperformance Philippines
05.2013 - 09.2016
IT Support Specialist - Level 2
Aegis Inc.
01.2008 - 05.2013
TRON eRep (Ticket Response - Level 3 Tech Support)
Peoplesupport Inc.
03.2004 - 03.2006
Customer Service Representative
Sykes Asia Inc.
10.2003 - 02.2004
Professional Certificate of Computer Science/Information Technology - Multimedia And The Internet
Informatics Computer Institute
06.2002 - 04.2004
Primary/Secondary School/"O" Level - undefined
Lanao Chung Hua School