SAMILA BALINGAN
GENERAL TRIAS CAVITE
Summary
Elevating wellness and client satisfaction, I leveraged deep tissue and Swedish massage techniques at MV-Costa Deliziosa to develop a loyalty program that significantly boosted retention. Known for exceptional relationship building and management, I consistently delivered personalized treatment plans, enhancing client well-being and achieving notable success in customer service and sales.
Professional therapist with solid experience and strong commitment to delivering top-tier results. Skilled in various massage techniques, pain management, and client wellness. Known for collaboration, adapting to changing needs, and achieving client satisfaction. Reliable, with focus on creating serene and therapeutic environment.
Knowledgeable Desired Position with solid foundation in therapeutic techniques and history of providing effective treatments to clients. Successfully addressed variety of client needs, ensuring improved physical well-being and relaxation. Demonstrated expertise in deep tissue and Swedish massage, consistently receiving positive feedback for professionalism and client care.
Overview
12
12
years of professional experience
Work History
MASSAGE THERAPIST
MV-COSTA DELIZIOSA, COSTA DIADEMA, COSTA FAVOLOSA
05.2023 - Current
- Established and implemented massage protocols and procedures.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Maintained accurate and up-to-date client records.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Developed customized massage programs to meet unique requirements.
- Assessed clients to determine appropriate massage techniques to apply.
- Performed aroma therapies and specialized relaxation techniques.
- Performed sanitization tasks to keep massage environment clean and safe.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Educated clients on benefits of massage and recommended home care techniques.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Developed loyalty program that incentivized repeat visits, significantly boosting client retention rates.
MASSAGE THERAPIST
ELMER JANE WELLNESS HUB
02.2021 - 04.2022
- Applied knowledge of trigger point therapy to relieve muscle knots and spasms.
- Administered hot stone massages to enhance relaxation and improve blood circulation.
- Provided therapeutic massages to clients to reduce stress and promote relaxation.
- Operated scheduling software to manage client appointments and maintain accurate records.
- Utilized deep tissue massage techniques to alleviate chronic muscle pain and tension.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
SHOP COORDINATOR
STRADIVARIUS
04.2015 - 12.2020
- Monitored sales data to identify trends, adjust inventory levels accordingly, and anticipate future customer needs.
- Achieved cost reduction by diligently tracking expenses, identifying inefficiencies, and recommending budget adjustments where necessary.
- Managed vendor relationships to ensure timely delivery of products and negotiate favorable pricing terms.
- Streamlined inventory management by implementing an efficient organization system for products and supplies.
- Developed strong rapport with customers through attentive listening resulting in personalized recommendations tailored to their preferences.
- Contributed to strategic planning discussions by offering valuable insights derived from firsthand experience on the shop floor.
- Coordinated daily shop operations, ensuring a smooth workflow and timely completion of tasks.
- Maintained accurate records of transactions, inventory levels, employee hours worked, and reconciled cash drawers daily for financial accuracy.
- Increased overall productivity by regularly reviewing employee performance and providing constructive feedback.
- Collaborated with marketing team to develop promotional strategies for increasing foot traffic and sales at the store.
- Spearheaded cross-training initiatives that resulted in a more versatile workforce capable of covering multiple roles as needed.
- Maintained a clean, organized, and inviting shop environment to maximize customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
SALES ASSOCIATE
STRADIVARIUS
04.2013 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
DIPLOMA - HIGH SCHOOL GRADUATE
PIGCAWAYAN NATIONAL HIGH
NORTH COTABATO CITY 03.2006
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Body treatments
- Trigger point massage
- Hot stone massage
- Thai massage
- Range of motion improvement
- Continuing education
- Massage therapy
- Treatment Planning
- Customer needs assessment
- Reflexology
- Customer consultation
- Relationship building and management
- Lymphatic drainage
- Front desk management
- Sales expertise
- Wellness programs
- Aromatherapy knowledge
- Pain management
- Client retention
- Stress management techniques
- Herbal wraps
- Whole body massage
- Spa treatment knowledge
- Relaxation techniques
Affiliations
TIKTOK SELLER FOR BEAUTY PRODUCTCLOTHING
Additional Information
PHOTOGRAPHER
NC2- CAREGIVER
Languages
Arabic
Upper intermediate (B2)
Italian
Elementary (A2)
Spanish
Elementary (A2)
French
Beginner (A1)
Dutch
Beginner (A1)
English
Bilingual or Proficient (C2)
Timeline
MASSAGE THERAPIST
MV-COSTA DELIZIOSA, COSTA DIADEMA, COSTA FAVOLOSA
05.2023 - Current
MASSAGE THERAPIST
ELMER JANE WELLNESS HUB
02.2021 - 04.2022
SHOP COORDINATOR
STRADIVARIUS
04.2015 - 12.2020
SALES ASSOCIATE
STRADIVARIUS
04.2013 - 04.2015
DIPLOMA - HIGH SCHOOL GRADUATE
PIGCAWAYAN NATIONAL HIGH
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