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Organized and dependable medical receptionist with strong administrative and communication skills. Experienced in handling multi-line phone systems, patient check-in/check-out procedures, medical billing support, and maintaining accurate records. Adept at multitasking in fast-paced environments while delivering professional and courteous service.

Dynamic healthcare administration professional with over 15 years of experience supporting neurosurgery, pain management, orthopedic, and primary care practices. Expertise in insurance prior authorizations across various specialties, including Veterans Administration Community Care, surgery scheduling, and medical billing support, ensures seamless patient coordination and operational efficiency. Proficient in Athena, Azalea, Prognocis, and Medi-Soft EMR systems, with a proven track record of streamlining workflows and ensuring payer compliance in high-volume medical environments. Committed to fostering team collaboration and adaptability to evolving needs while delivering reliable and precise data entry and customer service.

 Motivated front office lead receptionist offering valuable contributions in all facets of administrative activities derived from diverse, eighteen-year background. Recognized for exemplary time management, organization, prioritization and work ethic. 

Accomplished Medical Billing and Coding Specialist with 10+ years of experience in charge entry, claims processing, insurance verification, denials management, and revenue cycle optimization. Adept in ICD-10, CPT, HCPCS coding, EMR/EHR systems, payer portals, and HIPAA compliance. Proven ability to reduce claim denials, improve authorization approval rates, and accelerate reimbursement cycles. Recognized for strengthening payer relationships and delivering exceptional patient financial support.

Detail-oriented Healthcare Administrative Professional with 5+ years of experience in surgical coordination, patient access, insurance verification, and clinical support. Proven ability to manage high-volume scheduling, resolve insurance and billing issues, and provide compassionate patient-facing care in fast-paced healthcare environments. Strong background in medical terminology, EMR systems, and interdisciplinary coordination.
Knowledgeable with proven ability to streamline patient access processes and enhance patient satisfaction. Managed complex healthcare environments, implementing efficient procedures and fostering collaborative team atmosphere. Demonstrated expertise in staff training and problem-solving to ensure optimal patient flow and service delivery.
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Patient Access Manager providing face-to-face financial counseling to both insured and uninsured individuals.

Samer Palao

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Associate of Science - Psychology

Associate of Science - Information And Communication Technology

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Associate of Science - Psychology

Associate of Science - Information And Communication Technology

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