Summary
Overview
Work History
Education
Skills
Timeline
Generic
SAMANTHA JEWEL Fausto

SAMANTHA JEWEL Fausto

Customer Service Representative
Davao City

Summary

I’m a friendly, patient, and hardworking person who enjoys helping others. I’m a fast learner and always open to learning new things. I stay calm during stressful situations and do my best to solve problems with a positive attitude. I work well with others but can also do tasks on my own. I’m always ready to grow and do better in every job I take.

Overview

8
8
years of professional experience
1
1
Language

Work History

Hearing Specialist

Audien Hearing
Scottdale
08.2024 - 03.2026
  • Promoted a positive team environment by actively contributing to team meetings, providing constructive feedback, and collaborating on initiatives to improve overall department performance.
  • Managed multiple deadlines efficiently while maintaining high-quality work output under pressure.
  • Improved client satisfaction by effectively managing hearing caseloads and ensuring timely resolutions.
  • Assisted in the development of comprehensive training programs for new Hearing Representatives, enhancing team performance.
  • Ensuring customer have the right Hearing Aid device.

Technical Customer Support

Concentrix
06.2023 - 07.2025
  • Helped customers who had problems with their Xerox printers or machines
  • Provided step-by-step troubleshooting for both new and old printer models
  • Gave clear instructions and solutions to fix technical issues

Customer Support

VXI Global Solutions
04.2021 - 05.2023
  • Assisted business customers with understanding their monthly bills
  • Explained charges, proration, and billing cycles in a simple and clear way
  • Made sure customers felt confident about their account and billing details

Technical Customer Support

Alorica Teleservices
03.2018 - 02.2021
  • Helped customers fix internet issues quickly and clearly
  • Assisted customers with phone upgrade requests and account updates

Education

Bachelor - Elementary Education

J.H. Cerilles State College
Pagadian City
01-2015

Skills

Teamwork and adaptability

Customer Service

Data Entry

Shopify

Giddy Up

Kostomer

Gordias

Google Calendar

Redo

Charge bee

Timeline

Hearing Specialist

Audien Hearing
08.2024 - 03.2026

Technical Customer Support

Concentrix
06.2023 - 07.2025

Customer Support

VXI Global Solutions
04.2021 - 05.2023

Technical Customer Support

Alorica Teleservices
03.2018 - 02.2021

Bachelor - Elementary Education

J.H. Cerilles State College
SAMANTHA JEWEL FaustoCustomer Service Representative