Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
ADDITIONAL SECTIONS - (OPTIONAL)
Timeline
Generic

Salve C. Carlet

Tiwi

Summary

Dedicated and highly organized Front Desk Associate with extensive experience in hospitality and customer service. Proven ability to handle high-pressure environments with professionalism and efficiency. Adept at multitasking, problem-solving, and providing exceptional customer support. Seeking a role where I can leverage my strong organizational skills and customer service expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Misibis Bay, Bacacay, Albay
01.2018
  • Assisted guests with check-in/check-out procedures, ensuring smooth transactions.
  • Handled reservations, inquiries, and complaints with professionalism.
  • Provided information about hotel amenities and local attractions to guests.
  • Maintained a high level of customer satisfaction by addressing concerns promptly.
  • 6 months

Front Desk Associate

Facytech, Paranaque City
01.2015
  • Managed front desk operations, including greeting visitors and directing them appropriately.
  • Handled phone calls, emails, and inquiries related to company projects and services.
  • Assisted with administrative tasks such as filing documents and scheduling meetings.
  • Coordinated with different departments to ensure smooth office operations.
  • Maintained a professional and welcoming environment for clients and employees.
  • 6 months

Cashier/Customer Service Staff

Lulu Hypermarket, Kuwait
01.2019 - 01.2025
  • Processed transactions quickly and accurately, handling cash and electronic payments.
  • Assisted customers with inquiries, returns, and product information.
  • Maintained cleanliness and organization of the checkout area.
  • Provided exceptional customer service, resolving issues and ensuring satisfaction.

Crew

McDonald's Almana Food Corp., Qatar
01.2015 - 01.2017
  • Trained and mentored new employees in food preparation and customer service standards.
  • Ensured compliance with company policies and health safety regulations.
  • Assisted in scheduling and task delegation to improve workflow efficiency.
  • Provided excellent service to customers, ensuring a positive dining experience.

Education

Bachelor of Science - Office Administration

Tiwi Community College
Tiwi, Albay
01.2014

Skills

  • Computer Literate
  • Driving
  • Excellent customer service
  • Front desk operations
  • Reservation management
  • Cash handling and transaction management
  • Administrative support
  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution
  • Highly organized and efficient
  • Ability to remain calm under critical conditions
  • Strong work ethics

Certification

Not Applicable

Languages

Arabic, English, Tagalog
Bilingual or Proficient (C2)

Awards

Not Applicable

ADDITIONAL SECTIONS - (OPTIONAL)

Not Applicable

Timeline

Cashier/Customer Service Staff

Lulu Hypermarket, Kuwait
01.2019 - 01.2025

Front Desk Associate

Misibis Bay, Bacacay, Albay
01.2018

Front Desk Associate

Facytech, Paranaque City
01.2015

Crew

McDonald's Almana Food Corp., Qatar
01.2015 - 01.2017

Bachelor of Science - Office Administration

Tiwi Community College

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Salve C. Carlet