Salome Arenas
Content Moderator
Bacoor City
Summary
Experienced content moderation specialist with strong analytical skills and meticulous attention to detail. Recognized for upholding exceptional standards and ensuring strict adherence to community guidelines, while prioritizing efficient problem-solving. Adept at fostering effective team collaboration and quickly adapting to evolving demands, consistently delivering reliable results. Demonstrated proficiency in identifying and addressing inappropriate content, safeguarding platform integrity, and actively contributing to a positive user experience.
Overview
14
14
years of professional experience
Work History
Content Moderator
Lizardbear Tasking Inc.
11.2023 - 02.2025
- Review and moderate content including text, images, videos and comments.
- Identify and escalate content that violates legal, ethical and brand standards.
- Respond to user reports and flag potentially harmful content.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
Customer service associate
Amazon operations services Philippines Inc
07.2023 - 11.2023
- Seasonal account
- Assisting customers inquiry and issues about their parcel via phone, chat and email
- Assist with product and billing concerns and general inquiries
- Process orders, returns and exchange items
- Process refunds, validate reports to provide resolution and educate about the policies to avoid misinformation
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Accounts Receivables and Office Services
Sykes Asia Inc.
11.2021 - 07.2023
- Process invoices, banking and accurate billing
- Manage detailed records of all transactions
- Keeping the clients updated with the payments received
- Generate reports for the managers and other departments
- Worked well in a team setting, providing support and guidance.
Online Casino Dealer
W Bridges Manpower Corp.
01.2020 - 06.2020
- Ensure fair and honest play by understanding the rules
- Deal cards and spinning the roulette and other dice and card games
- Working closely with Pit Bosses and Managers to maintain smooth game play and Policy adherence
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
Aesthetician
Lash Wishes and beauty dreams Inc.
10.2015 - 01.2020
- Enhancing clients natural eye lashes and eye brows by applying semi permanent extensions
- Consulting clients desired look and educate with after care procedure
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Encoder
CEDEC Trucking Service
04.2011 - 05.2012
- Data encoding such as expenses, maintain files and documentations
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Science - Bachelor of Science in Accountancy
University of Perpetual Help System Dalta
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
- Content management
- Online research
- Patience and tolerance
- Cultural awareness
- Multitasking Abilities
- Customer service
- Adaptability
- Problem-solving
- Professionalism
- Task prioritization
- Effective communication
- Organizational skills
Accomplishments
- Received an out of town trip incentive through effectively helping with the teams overall KPI's and goals.
Timeline
Content Moderator
Lizardbear Tasking Inc.
11.2023 - 02.2025
Customer service associate
Amazon operations services Philippines Inc
07.2023 - 11.2023
Accounts Receivables and Office Services
Sykes Asia Inc.
11.2021 - 07.2023
Online Casino Dealer
W Bridges Manpower Corp.
01.2020 - 06.2020
Aesthetician
Lash Wishes and beauty dreams Inc.
10.2015 - 01.2020
Encoder
CEDEC Trucking Service
04.2011 - 05.2012
Bachelor of Science - Bachelor of Science in Accountancy
University of Perpetual Help System Dalta
04.2001 -
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