SALLY ANN MARION D. RAVENA
Customer Representative I
Iloilo City
Summary
Dedicated and resourceful customer representative with 9 months of experience providing comprehensive customer support to health care clients. Proficient in leveraging technology to streamline processes, enhance productivity, and facilitate efficient communication. Adept at coordinating prior-authorization and handling confidential information with discretion. Proven ability to prioritize tasks, meet deadlines, and adapt to evolving priorities in fast-paced environments. Excellent communication skills, both written and verbal, coupled with strong organizational and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Customer Representative
Carelon Global Solutions
06.2023 - Current
- Inbound calls
- In charge of Pre-authorization of Health care documents
Managing Partner
MS TRUCKING SERVICES
12.2021 - 06.2023
In charge of planning, execution, and successful delivery of projects within specified timelines and budgets. I lead cross-functional teams, defining project scope, objectives, and deliverables, while developing comprehensive project plans and schedules. I am responsible for resource allocation, risk management, and continuous monitoring of project progress, making strategic decisions to ensure project goals are met.
Managing Partner
Dazzling Wash Laundry
06.2017 - 12.2021
- In charge of overseeing the day-to-day operation of the business.
- Made sure everyone knows their tasks and responsibilities.
- Made sure the business runs smoothly day in and day out
Education
Bachelor of Science - Hospitality Administration And Management
St. Paul University Iloilo
General Luna St, Iloilo City Proper, Iloilo City, 04.2001 -
High School Diploma -
AlphaCrest Academy
Jereos St., Lapaz Iloilo City 04.2001 -
Skills
Timeline
Customer Representative
Carelon Global Solutions
06.2023 - Current
Managing Partner
MS TRUCKING SERVICES
12.2021 - 06.2023
Managing Partner
Dazzling Wash Laundry
06.2017 - 12.2021
Bachelor of Science - Hospitality Administration And Management
St. Paul University Iloilo
04.2001 -
High School Diploma -
AlphaCrest Academy
04.2001 -
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