SALLY ANN MARION D. RAVENA
Customer Representative I
Iloilo City
Summary
Dedicated and resourceful customer representative with 9 months of experience providing comprehensive customer support to health care clients. Proficient in leveraging technology to streamline processes, enhance productivity, and facilitate efficient communication. Adept at coordinating prior-authorization and handling confidential information with discretion. Proven ability to prioritize tasks, meet deadlines, and adapt to evolving priorities in fast-paced environments. Excellent communication skills, both written and verbal, coupled with strong organizational and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Customer Representative
Carelon Global Solutions
06.2023 - Current
- Inbound calls
- In charge of Pre-authorization of Health care documents
Managing Partner
MS TRUCKING SERVICES
12.2021 - 06.2023
In charge of planning, execution, and successful delivery of projects within specified timelines and budgets. I lead cross-functional teams, defining project scope, objectives, and deliverables, while developing comprehensive project plans and schedules. I am responsible for resource allocation, risk management, and continuous monitoring of project progress, making strategic decisions to ensure project goals are met.
Managing Partner
Dazzling Wash Laundry
06.2017 - 12.2021
- In charge of overseeing the day-to-day operation of the business.
- Made sure everyone knows their tasks and responsibilities.
- Made sure the business runs smoothly day in and day out
Education
Bachelor of Science - Hospitality Administration And Management
St. Paul University Iloilo
General Luna St, Iloilo City Proper, Iloilo City, 04.2001 -
High School Diploma -
AlphaCrest Academy
Jereos St., Lapaz Iloilo City 04.2001 -
Skills
Timeline
Customer Representative
Carelon Global Solutions
06.2023 - Current
Managing Partner
MS TRUCKING SERVICES
12.2021 - 06.2023
Managing Partner
Dazzling Wash Laundry
06.2017 - 12.2021
Bachelor of Science - Hospitality Administration And Management
St. Paul University Iloilo
04.2001 -
High School Diploma -
AlphaCrest Academy
04.2001 -
Similar Profiles
MADHAVI CHENGATUMADHAVI CHENGATU
Business Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBALBusiness Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBAL
Ralph Anthony CajulaoRalph Anthony Cajulao
Customer Service Representative II at Carelon Global Solutions Inc.Customer Service Representative II at Carelon Global Solutions Inc.
Kapish Kumar AgarwalKapish Kumar Agarwal
Senior Associate at Carelon Global SolutionsSenior Associate at Carelon Global Solutions
GLADYS DIZONGLADYS DIZON
Customer Service Representative at Carelon Global SolutionsCustomer Service Representative at Carelon Global Solutions
Genevieve PerezGenevieve Perez
Service Officer at RCBCService Officer at RCBC