Music, Reading, Photography, Fitness, Sports
Sakoki Andcelle Parmisana
Cebu City,CEB
Summary
Dedicated Customer Service professional with a strong understanding of service delivery and exceptional multitasking abilities. Seeking a position that aligns with qualifications and allows for ongoing career growth. Consistently committed to maintaining professional relationships, resulting in increased profitability and positive business outcomes.
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Customer Service
EmpireOneBPO Solutions Inc.
2 2022 - 6 2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Customer Service Representative
GetGo Carsharing
02.2024 - 10.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service
Power Gate (ORION)
02.2023 - 05.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Asian College of Technology
Talisay, Cebu 04.2001 -
Secondary - undefined
Bulacao Community High School
06.2012 - 03.2017
Primary - undefined
Macabayao Elementary School
Jimenez, Misamis Occidental 06.2006 - 03.2012
Skills
Communication skills
Computer Skills
Microsoft Processing
MS Word
Excel
Publisher
Powerpoint
Adobe Photoshop Cs5
Can work graveyard
Can adopt work environment
Comfortable writing and speaking basic English
Call center experience
Online chat and email
Team Collaboration
Live chat support
Public Speaking
Troubleshooting
Queue management
Customer queries
Problem-solving skills
Customer Service
Multitasking Abilities
Adaptability and Flexibility
Professionalism
References
- Glena Ocampo, HR Management, EmpireOneBPO Solutions Inc., Ocampo Drive, Inayawan, Cebu City, 09274973769
- Cliff Ford, Housekeeping Teacher, Ramos Assessment Center and Skills Training Institute, Mabolo, Cebu City, 09393428779
- Jane Operia, HR Management, Power Gate (ORION), A. S. Fortuna St, Tipolo, Mandaue City, Cebu, 09381762578
Personal Information
- Age: 24
- Height: 5’7
- Weight: 143 lbs
- Date of Birth: 04/25/99
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Interests
Timeline
Customer Service Representative
GetGo Carsharing
02.2024 - 10.2024
Customer Service
Power Gate (ORION)
02.2023 - 05.2023
Secondary - undefined
Bulacao Community High School
06.2012 - 03.2017
Primary - undefined
Macabayao Elementary School
06.2006 - 03.2012
High School Diploma -
Asian College of Technology
04.2001 -
Customer Service
EmpireOneBPO Solutions Inc.
2 2022 - 6 2022
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