Sakare Ayo
Call Center Agent
Davao City,Philippines
Summary
Innovative Call Center Representative with 3 years of experience providing excellent support to clients. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Call Center Customer Service Representative
VXI Global Holdings
Davao City, Philippines
04.2019 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer account discrepancies and concerns.
- Answered over 30 calls per shift to meet fast-paced call center demands.
Education
No Degree - Architecture
University of Mindanao
Davao City 2014 - 2016
Skills
Service recommendations
Timeline
Call Center Customer Service Representative
VXI Global Holdings
04.2019 - Current
No Degree - Architecture
University of Mindanao
2014 - 2016
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