Sahani Moxcir
Customer Service Associate
Cagayan De Oro, Province Of Misamis Oriental
Summary
As an experienced customer service associate in one of the top banks in the Philippines, she applied adaptability and commitment to excellence to enhance customer satisfaction significantly. Specializing in problem resolution and managing multiple priorities with a positive attitude, she collaborated effectively to surpass monthly targets, demonstrating results-driven approach.
Overview
10
10
years of professional experience
Work History
Insurance Agent
MANULIFE
2024.01 - Current
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Customer Service Associate
Bank of the Philippine Islands
2014.04 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Improved data processing efficiency by utilizing relevant software and tools for data entry tasks.
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
- Managed high-value accounts, ensuring personalized service that resulted in maintained balances and satisfied clients.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
Education
Bachelor of Science - Business Administration
Xavier University Ateneo De Cagayan
Cagayan De Oro, Province Of Misamis Oriental, Philippines 2001.04 -
Skills
Multitasking Abilities
Computer Skills
Attention to Detail
Problem Resolution
Organizational Skills
Adaptability and Flexibility
Reference
Argee Bryan Prescillas
Timeline
Insurance Agent
MANULIFE
2024.01 - Current
Customer Service Associate
Bank of the Philippine Islands
2014.04 - Current
Bachelor of Science - Business Administration
Xavier University Ateneo De Cagayan
2001.04 -
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