Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sofia Hone Sagaya

Sofia Hone Sagaya

Imus, Cavite

Summary

Proven track record at TaskUs as a Customer Service Representative, excelling in high-stress situations with exceptional complaint resolution and active listening skills. Mastered product knowledge to tailor solutions, enhancing customer satisfaction and problem resolution. Achieved notable improvements in customer service metrics.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TaskUs
Molino, Bacoor
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Senior High - Humanities And Social Sciences

Trimex Colleges
Biñan City, Laguna
2018

Skills

  • Customer Service
  • Product Knowledge
  • Active Listening
  • Problem Resolution
  • Live chat support

Timeline

Customer Service Representative

TaskUs
02.2022 - Current

Senior High - Humanities And Social Sciences

Trimex Colleges
Sofia Hone Sagaya