Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
SADIRI ULEP

SADIRI ULEP

Support Advisor
Asingan, Province Of Pangasinan

Summary

Excelling in multitasking across chat and email channels. Committed to delivering exceptional service and fostering positive customer relationships. Seeking to transition into new field, leveraging these transferable skills to bring value and innovation. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

6
6
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Support Advisor

TaskUs
08.2024 - Current
  • Assists with account setup, billing questions, and basic store management tasks like adding or editing shipping rates, navigation, reports, and staffing
  • Assists merchants in adding pages, menus, collections, and blogs to their store
  • Identify and resolve problems related to store setup, product listings, payment processing, shipping, themes, domains, and more
  • Understand merchants specific business needs, and proactively suggesting solutions to improve their store performance.
  • Responds to merchants inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improves customer satisfaction by addressing and resolving technical issues within the platform swiftly and efficiently.
  • Provides merchant support through chat and email channels

Advisor I, Blended Support

Concentrix
04.2024 - 08.2024
  • Maintains multi-channel customer communication through chat
  • Managed 20-30 chats per day
  • Primarily, this includes managing inbound chats from Facebook Messenger and WhatsApp
  • Caters to chatters or passengers regarding their flight status, itinerary, creating new booking, and rebooking flights
  • Handles complaints and processing refunds due to flight disruption and other reasons that may cancel flight

Advisor I, Customer Service Representative

Concentrix
08.2021 - 01.2024
  • Caters mostly sellers and provide resolution and advice regarding concerns on listings, fees, and shipping
  • Managed 50-60 chats per day
  • Chat channel with push three setting
  • Inbound chats
  • Answers queries and complaints raised by customers or members regarding services, products, and policy offered by vendor

Classroom Teacher

Divine Word College of Urdaneta, Inc.
06.2019 - 03.2021
  • Plays vital role in nurturing intellectual and social development of students
  • Documented attendance, assignments, grades and participation for over 30 students
  • Creates lesson plans in line with curriculum objectives, provide classroom instruction, and support students in their academic and personal growth
  • Mostly, presents lessons in comprehensive manner using visual/audio means to facilitate learning to students
  • Maintains tidy, orderly, and safe classroom environment
  • Attended educational seminars and workshops for professional growth, in two years stay in academe
  • Instructed groups of up to 30 students and provided individual support

Education

Master of Arts - Communication Arts English

Pangasinan State University
Urdaneta, Province Of Pangasinan
06.2019 - 06.2021

Bachelor of Science - Bachelor of Science in Secondary Education

Saint Louis University
08.2014 - 05.2018

High School Diploma - undefined

The Salvation Army Educational Services, Inc.
Baro, Asingan
06.2010 - 03.2014

Skills

  • Classroom management
  • Customer service
  • Team player
  • Communication skills
  • Adaptability
  • Enthusiastic
  • Goal-driven

Hobbies

Growing up, I started to love reading when my mother bought me a set of The New Book of Knowledge Encyclopedia. Since the internet connection back then was scarce, I read books as a hobby. Years later, I have started to buy books from Filipino authors, specifically Bob Ong's. Then, I transitioned to English novels and Young Adult fiction books, mostly by John Green, Adam Silvera, and J.K. Rowling among others. For my writing hobby, it goes way back when I was in high school. In continued until my college years as a memoirs of all the I have done, experienced, and achieved living independently in a foreign city. With poems, I started writing when I was in college. The influence of the books I have read and experiences in life and love made me channel my inner poet. Up until now, when I feel heavy inside or lonely, I write on my journal or I write poems.

Timeline

Support Advisor

TaskUs
08.2024 - Current

Advisor I, Blended Support

Concentrix
04.2024 - 08.2024

Advisor I, Customer Service Representative

Concentrix
08.2021 - 01.2024

Classroom Teacher

Divine Word College of Urdaneta, Inc.
06.2019 - 03.2021

Master of Arts - Communication Arts English

Pangasinan State University
06.2019 - 06.2021

Bachelor of Science - Bachelor of Science in Secondary Education

Saint Louis University
08.2014 - 05.2018

High School Diploma - undefined

The Salvation Army Educational Services, Inc.
06.2010 - 03.2014
SADIRI ULEPSupport Advisor