Sacla Maria Fatima
Caloocan City
Summary
Experienced in handling claims processes and resolving customer issues with clarity and empathy. Consistently ensure accurate documentation and timely communication, enhancing overall client satisfaction. Skilled in navigating complex systems and collaborating with teams to streamline workflows.
Overview
11
11
years of professional experience
Work History
Claims Associate III
UST Global, Inc.
10.2022 - 05.2026
- Implemented internal claims processing procedures to prevent fraudulent payments, ensuring adherence to high-quality assurance standards.
- Assessed claims documentation thoroughly to determine liability and settlement amounts accurately.
- Coordinated claims processing and documentation to facilitate timely settlements.
- Supported colleagues in investigating and resolving problem claims, applying expertise to identify and address issues.
Data Analyst
Accenture
12.2016 - 09.2022
- Was assigned to a Healthcare claims account. Performed data entry and research in various systems and tracking tools. Applied knowledge of processes and related systems to assist identifying, assessing, and resolving issues or problems.
Operations Analyst
San Vicente Dressing Plant
07.2016 - 10.2016
- Carrying out statistical evaluations and automating reporting framework, Collect and analyze data information to identify business opportunities, Create monthly reports to management on key finding and assessment, etc.
Human Resources Coordinator
San Vicente Dressing Plant
05.2015 - 07.2016
- Supervised staff recruitment, interviewing, selecting and onboarding.
Education
Bachelor of Business Administration - BSBA - Financial Management
University of Pangasinan
Pangasinan2015
Skills
- Claims processing
- Data Entry & Data Accuracy
- Document Review & Validation
- Excel reporting
- Word and Outlook
- Ability to follow procedures and guidelines
- Confidentiality and data privacy awareness
- Attention to Detail
- Problem-solving and issue resolution
- Time Management & Organization
- Multi-tasking in Fast-Paced Environment
- Team collaboration
- Reliability and consistency
- Strong attention to detail
- Written communication
Languages
English
Languages
3,B1
Timeline
Claims Associate III
UST Global, Inc.
10.2022 - 05.2026
Data Analyst
Accenture
12.2016 - 09.2022
Operations Analyst
San Vicente Dressing Plant
07.2016 - 10.2016
Human Resources Coordinator
San Vicente Dressing Plant
05.2015 - 07.2016
Bachelor of Business Administration - BSBA - Financial Management
University of Pangasinan