SACHA JANE SEGADOR

• Highly motivated and organized professional with 4 months of experience as a Virtual Assistant and 9+ months of combined experience as a Subject Matter Expert and Assistant Client Service Coordinator. Proven ability to provide exceptional customer support, manage administrative tasks efficiently, and leverage subject matter expertise to deliver solutions.

Key Skills:

• Subject Matter Expert: Provided accurate and insightful guidance to Virtual Assistants as a Subject Matter Expert, ensuring high-quality outputs.
• Client Relation Management: Cultivated positive client relationships with a proactive approach and commitment to problem-solving.
• Virtual Expertise: Streamlined client workflows and boosted efficiency through calendar management, email communication, and document creation.

• Process customer and sponsor orders using Shopify, ensuring accuracy and timely fulfillment
• Maintain and update internal monitoring sheets to track order status and inventory
• Onboard new sponsored players, providing guidance on account setup and product selection
• Respond to sponsor inquiries and requests through Gorgias and Gladly CRM, delivering prompt and professional support
• Collaborate with internal teams to ensure smooth operations and client satisfaction

• Worked flexible hours across night, weekend, and holiday shifts.
• Handled calls daily to address client inquiries and concerns.
• Developed team communications and information for meetings.
• Offered friendly and efficient service to clients, handled challenging situations with ease.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Improved operations through consistent hard work and dedication.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Created plans and communicated deadlines to complete projects on time.
• Prepared variety of different written communications, reports and documents.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Led projects and analyzed data to identify opportunities for improvement.