Summary
Overview
Work History
Education
Skills
References
Affiliations
Training
Disclaimer
Timeline
Generic

RYUJI AGUINALDO

Olongapo City

Summary

*Dynamic individual with hands-on experience in Customer Service and People Management. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

*Versatile team member offering over 11 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

*Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Overview

13
13
years of professional experience

Work History

Personal Shopper Manager/Branch Pioneer

Main Shopping Princess Philippines
04.2020 - Current


  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Insurance Claims Specialist

Nationwide Insurance Claim Advocates
02.2024 - 05.2025
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Evaluated and settled complex insurance claims in strict timeframes.

Selling Department Manager/Branch Pioneer

Children’s Fashion Management Corporation
03.2019 - 05.2020


  • Transferred as Personal Shopper Manager
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Restaurant Manager/Branch Pioneer

Scottland Food Group Corporation
09.2014 - 02.2019


  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Service Crew

McDonald’s
01.2013 - 03.2014


  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.

On the job training

Win Hotel
05.2012 - 06.2012
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

On the job training

Via Mare Restaurant
03.2012 - 04.2012
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Bachelor of Science - Hotel and Restaurant Management

Gordon College
East Tapinac, Olongapo City
01.2014

St. Joseph College
18th Canda Street, Olongapo City
01.2010

Boton Elementary School
New Cabalan, Olongapo City
01.2006

Skills

  • Effective Management of People and Service
  • Sets High Standards of Performance
  • Ensures speed and quality of food service
  • Customer Service Oriented
  • Building rapport and loyal engagement with customers
  • Ensures long-term business with client
  • Experienced in Managing customer complaints
  • Has a good mindset and a Transformational type of Leadership
  • Treating everyone in the team as next future leaders
  • Effective Management of Operations and Administrative Duties
  • Profit and Loss - Key Duty as a Manager
  • Effective Manpower Scheduling (GANTT CHART)
  • Critical analyzation of Factors Affecting Sales
  • Knowledge in Business Review
  • Performance Management System based on Key Result Accountability
  • SWOT analysis
  • Fully monitoring of Daily Inventory Control

References

Carlo Olivar

Operations Manager, Nationwide Insurance Claim Advocates

+1 (818) 267-6519


Jenylyn Pitogo

Account Manager, Guerilla Careers 

0906-286-1065



Affiliations

  • Banquet Manager, November 4, 2013- March 28, 2014 BS HRM 4-A Coordinator: Mark Alvin Valentin Lazaro - HRM Professor, Gordon College, Olongapo City
  • SamFil President ( Samahan ng mga Filipino) July 12, 2012- July 18, 2013, Coordinator: Manolito Calapano – Filipino and English Professor, Gordon College, Olongapo City

Training

  • Customer Service Training by Magsaysay Center for Hospitality & Culinary Arts (MIHCA)

     April 11-12, 2018

     3 rd Flr. Training Room The Spa Bldg. E. Rodriguez Jr. Ave Bagumbayan, Quezon City – BonChon HeadOffice

  • 25 Customer Service Skills that you absolutely need

     February 20, 2018

     #80 The Spa Building E. Rodriguez Jr. Avenue, Bagumbayan, Quezon City

  • Food Safety and Gross Manufacturing Process Training

     January 19, 2017

  • Pollution Control Association of the Philippines, Inc. (PCAPI) Training as Pollution Control Officer in collaboration with DENR

     September 19-23, 2016

     Unit 245-247 Cityland Pioneer, Pioneer Street Mandaluyong City, 1550, Philippines

  • Seminar in Finding Prosperity in One’s Profession

     February 28, 2014

     Converey Hall Columban College Olongapo City

  • Seminar in Real Talk – Hybrid Generation

     February 24, 2014

     FMA Hall City Hall Olongapo

  • Seminar in Government Roles in Tourism

     February 4, 2014

     SM Clark Cinema 5

  • Seminar in Molecular Gastronomy
  • Seminar in International Events Protocols
  • Current Trends in Hospitality Industry

     November 29, 2013

     Olongapo City Convention Center

  • First Aid Seminar

     October 9, 2012

     Gordon College, Olongapo City

  • Bartending Seminar

     September 13, 2012

     TGIF Subic Bay Harbor Point

     September 24, 2011

  • Flux Super Club, “Raising the Bar” Tomas Morato, Quezon City
  • Demonstration of fruit and vegetable carving and career orientation

     September 23, 2011

     MIHCA Manila

  • Hotel Familiarization

     EDSA Shangri La

  • Participation in Holiday Inn (Gastronomia)

     September 20-21, 2010

     Clark Pampanga

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and belief. 





RYUJI AGUINALDO 

Signature over Printed Name

Timeline

Insurance Claims Specialist

Nationwide Insurance Claim Advocates
02.2024 - 05.2025

Personal Shopper Manager/Branch Pioneer

Main Shopping Princess Philippines
04.2020 - Current

Selling Department Manager/Branch Pioneer

Children’s Fashion Management Corporation
03.2019 - 05.2020

Restaurant Manager/Branch Pioneer

Scottland Food Group Corporation
09.2014 - 02.2019

Service Crew

McDonald’s
01.2013 - 03.2014

On the job training

Win Hotel
05.2012 - 06.2012

On the job training

Via Mare Restaurant
03.2012 - 04.2012

Bachelor of Science - Hotel and Restaurant Management

Gordon College

St. Joseph College

Boton Elementary School

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