Ryle Jhon Castillon
Customer Service II
Cebu
Summary
Passionate financial supervisor in helping clients for what's best towards their business needs while mitigating risks. Goal-oriented, professtional and skilled for great customer service by consistently satisfying clients. Proficient in identifying and resolving fraud, workflow inefficiencies and compliance issues.
Overview
4
4
years of professional experience
Work History
Financial Services Manager
Foundever
09.2022 - 02.2024
- Achieved consistently high performance ratings based on client feedback surveys.
- Implemented cost-saving measures without compromising quality or customer satisfaction levels.
- Streamlined financial reporting processes for improved efficiency and accuracy.
Customer Service Officer
Foundever
01.2021 - 09.2022
- Elevated team morale by actively participating in group activities, promoting a positive work environment conducive to excellent service delivery.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Customer Service Representative
Foundever
07.2020 - 01.2021
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
High School Diploma -
04.2001 -
Skills
Cash Flow Management
Hobbies
- Sports enthusiast
- Watching movies
- Loves to travel and eat
Timeline
Financial Services Manager - Foundever
09.2022 - 02.2024
Customer Service Officer - Foundever
01.2021 - 09.2022
Customer Service Representative - Foundever
07.2020 - 01.2021
University of Cebu - Lapulapu And Mandaue - High School Diploma,
04.2001 -
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever