Ryka Pauleen Coronel
Antipolo City
Summary
Proven Sales Expert and Customer Service Specialist with a track record of enhancing customer satisfaction and retention for companies like VXI. Skilled in sales process management and problem-solving, adept at driving growth and surpassing KPIs. Demonstrates exceptional teamwork and collaboration, ensuring high-quality service delivery and customer loyalty.
-Promoted at TTEC as a Level 2 Specialist.
-Amadeus GDS Graduate.
-Top seller in VXI for 3 months.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Expert
VXI
Bridgetowne, QC
08.2024 - 02.2025
- Managed high call volume while maintaining a courteous and professional demeanor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Technical Support Representative
VXI
Bridgetowne, QC
08.2024 - 02.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Payroll Specialist
Concentrix
Shaw, Mandaluyong
02.2024 - 08.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
Travel Associate
IGT Solutions
Shaw, Mandaluyong
07.2023 - 02.2024
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Conducted thorough research on destinations to provide accurate information and expert guidance to travelers.
- Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
Customer Service Specialist
TTEC Cainta
Cainta Rizal
02.2022 - 07.2023
- Managed high call volume while maintaining a courteous and professional demeanor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor Of Science - Psychology
Our Lady of Fatima University of Antipolo
Antipolo City07.2022
Skills
- Sales process management
- Objection handling
- Lead qualification
- Upselling and cross selling
- Customer service
- Time management
- Customer retention
- Closing techniques
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Product knowledgeable
- Meeting KPIs
- Easy to adapt
Certification
GDS-AMADEUS GRADUATE
Languages
English
Bilingual or Proficient (C2)
Timeline
Sales Expert
VXI
08.2024 - 02.2025
Technical Support Representative
VXI
08.2024 - 02.2025
Payroll Specialist
Concentrix
02.2024 - 08.2024
Travel Associate
IGT Solutions
07.2023 - 02.2024
Customer Service Specialist
TTEC Cainta
02.2022 - 07.2023
Bachelor Of Science - Psychology
Our Lady of Fatima University of Antipolo