RYAN ROGER FRANCISCO
Customer Service Associate
CITY OF DASMARIÑAS
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Associate
EXL
Pasay, Manila
10.2017 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Real Estate Broker Associate
Century Properties
Makati, Manila
01.2017 - 04.2017
- Coordinated appointments to show marketed properties.
- Arranged for inspections and surveys of sold properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Compared properties possessing similar features to determine competitive market prices.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated lists of properties for sale, locations, descriptions and available financing options.
Merchant Marine Officer
NYK - Fil Shipmanagement Inc.
Intramuros, Manila
01.2013 - 06.2016
- Updated logs for onboard equipment and machinery following correct documentation procedures.
- Evaluated vessels prior to departure, documented concerns and coordinated timely repairs.
- Maintained ship generators and engines in top condition with regular preventive and predictive work.
- Operated specialized equipment, including winches, cranes and derricks during ship operations.
- Completed shipboard or shore patrols based on current needs, orders, or objectives.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Inspected and tested vessels while under normal and special operating conditions to identify concerns.
- Worked alongside cargo team to conduct safe loading and unloading operations.
- Supported ship navigation by inspecting, testing and aligning equipment for proper operation.
- Operated and monitored propulsion and steering systems.
- Moored vessels to wharfs with proper use of correct lines.
- Followed and helped enforce safety regulations for different ship equipment, systems and work areas.
- Met requirements for government-issued certifications, keeping ship in full compliance.
- Read output of various gauges or displays and documented information in engineering logs.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
- Ship navigation and crew management.
Education
Bachelor of Science - Marine Transportation
NYK - TDG Maritime Academy
Laguna, Philippines 05.2009 - 09.2013
High School Diploma -
St. Jude Academy of Dasmariñas
Dasmariñas, Cavite, Philippines 06.2005 - 04.2009
Skills
Inbound and outbound calling
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 27 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 95% average and above through effectively helping with resolving errors and phone calls management.
- Achieved 95% and above through effectively helping with booking of shipments.
Timeline
Customer Service Associate
EXL
10.2017 - Current
Real Estate Broker Associate
Century Properties
01.2017 - 04.2017
Merchant Marine Officer
NYK - Fil Shipmanagement Inc.
01.2013 - 06.2016
Bachelor of Science - Marine Transportation
NYK - TDG Maritime Academy
05.2009 - 09.2013
High School Diploma -
St. Jude Academy of Dasmariñas
06.2005 - 04.2009
Music / Online Games / Mechanics
I enjoyed listening and playing music and instruments once in a while to relieve stress. Collaborative online games helps me interact with different kinds of people and applying various skills I have learned to different aspects of life. Knowledge about machines on the other hand, makes you grow as they are hobbies for big boys. And that is how I relieve my stress.
Music / Online Games / Mechanics
I enjoyed listening and playing music and instruments once in a while to relieve stress. Collaborative online games helps me interact with different kinds of people and applying various skills I have learned to different aspects of life. Knowledge about machines on the other hand, makes you grow as they are hobbies for big boys. And that is how I relieve my stress.
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